The Spa Conceirge is responsible for the reception area at the spa. Includes the greeting of all
guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all
appointments, checking the guest into the computer system and charging for services performed.
Be on time for your shift.
Properly open and close spa each day according to Standard Operating Procedures.
Accurately book, change and cancel spa appointments.
Acknowledge and greet everyone who enters and leaves spa facilities.
Provide detailed descriptions of spa treatments, packages, services, facility features and hours of
Utilize spa computers with skill and proficiency.
Maintain a Spa Desk Bank.
Answer the phone promptly and use the guest’s name throughout the phone conversation.
Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions
and/or discounts available.
Maintain eye contact when addressing external and internal guests.
Handle guests’ questions and concerns professionally and courteously.
Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete
Maintain a clean; safe, fully stocked and well organized work area.
Develop ability to work without constant direct supervision and remain at assigned post for extended
periods of time.
Maintain a positive attitude and contribute toward a quality work environment.
Regularly attend, participate in and support training and staff meetings for the spa.
Assist in all areas of spa operation as requested by management.
Communicate to management any and all occurrences involving staff or guests in the spa that require
Must be detail-oriented and have ability to multi-task.
Ability to be efficient and productive in a fast-paced environment.
Must have enthusiasm and possess excellent customer service skills.
Must possess basic math and money handling skills.
Enjoy working with people and possess a friendly and outgoing personality.
Excellent communication, listening and computer skills.
Must be a team player.