Boyne Resorts

  • Front Desk PM Supervisor- Inn at Bay Harbor

    Job Locations US-MI-Bay Harbor
    Posted Date 7 days ago(7/10/2018 9:40 AM)
    Requisition ID
    2018-3569
    # of Openings
    1
    Resort
    Inn at Bay Harbor
    Position Type
    Full-Time Year Round
    Season
    Not Applicable
    Targeted Job Start Date
    3/25/2018
    Category
    Lodging
  • Overview

    Front Desk PM Supervisor is a full-time, year-round position at the Inn at Bay Harbor and is benefit eligible.  This position qualifies you for both Marriott and BOYNE benefits!

     

    Responsible for coordinating front office activities of resort and resolving any problems that arise from guests' complaints, reservation and room assignment activities, and other unusual requests and inquiries as needed. The key to this position is an outgoing, friendly, genial interaction with a wide range of people. In this job, it is very important to connect with other people, to meet new and different people on a day-to-day basis.

     

    This job requires great attentiveness to detail and the ability to read others, listen to and empathize with them. Communication is almost always a "selling" rather than a "telling" nature. A lively enthusiasm is necessary.

    Responsibilities

    • Monitor team members and observe performances to ensure adherence to resort standards and established operating procedures.
    • Oversee and participate in the prompt and courteous check-in and checkout of guests.
    • Answer questions or problems pertaining to Guest suite accommodations and rates; meet with individual guests and convention representatives to aid in planning.
    • Control cash/credit functions through close supervision.
    • Control overtime through good management and immediate response to problems.
    • Ensure all team members are prepared for work and in clean, complete uniforms.
    • Resolve and take appropriate action on any Owner/Guest complaint or problem.
    • Maintain staff goals and staff awareness in relation to accident prevention and safety.
    • Inspect front office areas for cleanliness and order.
    • Determine the number of arrivals due to check in, the percent of occupancy expected for the day and anticipate any problems.
    • Cooperate with other department managers to ensure efficient and effective operations and coordination of activities.
    • Serve as expediter on special projects and other duties as assigned.

    Qualifications

    Prior hospitality experience preferred but will train the right individual.  Some supervisory experience will be necessary for this position.

     

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