Supervisor: Neil Johnson
Shift Available: Approx. 8:00am to 4:30pm with varied days off
Wage Information: $11.00/hr or dependent on experience
Guest Service Specialists are responsible for selling and fulfilling all activity, season pass and lift tickets products for Big Sky Resort. This position requires efficient data entry skills using our RTP point of sale system, patience and listening skills when assisting guests with our product offerings, and effective communication to allow our guests to access the mountain as quickly as possible. You are a main point of contact for our guests and other departments for information on lift tickets, lift openings and closures, restaurants around the mountain, activities and special events on and off the mountain, as well as other services that Big Sky Resort provides. Excellent guest service, basic computer skills, flexibility in a work place that is greatly affected by the outdoor environment, the ability to learn quickly and work independently are all a must. Prior resort and POS/cash handling experience is a plus. INDOOR approximately 90% of time, OUTDOOR approximately 10% of time.
Guest Service Specialists will be in continuous contact with guests throughout their work day. The Mountain Services department is a part of the Mountain Sports and Services Division the includes the Ski School and Basecamp. They will also be in direct contact with all of the Mountain Operations team including Lift operations, Ski Patrol, Lift Maintenance, and the Road Crew. They will also be in contact with other employees from other departments that may have questions about the mountain, tickets, passes, etc. The Mountain Services team works directly or indirectly with ALL other departments throughout the resort.
Guest Service Specialists will work in one of three office locations on a daily basis, but will be assigned a home office where they will spend the majority of their time. The Madison and Mountain Village offices will have Ticket Sales Supervisors stationed at each location daily. The Moonlight Lodge office is an external location and will be supervised by the Madison Ticket Sales Supervisor. The Guest Service Specialist in that location will have contact via phone and email with that supervisor.
Guest Service Specialists work in a fast pace office environment. We speak with thousands of guests on a daily basis and must be able to maintain a positive attitude in each of those interactions. Challenging guest interactions can also be present on a daily basis. Those may take place for many different reasons and it is important for the successful Guest Service Specialists to listen to guests and help in any way that they are able to do so.