Boyne Resorts

  • Guest Service Specialist

    Job Locations US-MT-Big Sky
    Posted Date 6 months ago(7/31/2018 6:30 PM)
    Requisition ID
    2018-3707
    # of Openings
    5
    Resort
    Big Sky Resort
    Position Type
    Seasonal Full-Time
    Season
    Winter
    Targeted Job Start Date
    1/15/2019
    Category
    Mountain Services
  • Overview

    Supervisor: Neil Johnson

    Shift Available: Approx. 8 am to 5 pm with varied days off

     

    Guest Service Specialists are responsible for selling and fulfilling all lift tickets and pass products for Big Sky Resort. They also act as an information source for all of our guests. This opportunity entails operating a point of sale cash computer system in one of three different office locations around the mountain. You are THE point of contact for our guests and other departments for information on lift tickets, season passes, lift openings and closures, restaurants around the mountain, activities and special events on and off the mountain, as well as other services that Big Sky Resort provides on and off of the mountain. Excellent guest service, basic computer skills, flexibility in a work place that is greatly affected by the outdoor environment, the ability to learn quickly and work independently are all a must. Prior resort and POS/cash handling experience is a plus. INDOOR approximately 90% of time, OUTDOOR approximately 10% of time.

    Responsibilities

    • Assist guests with their day tickets and multi-day lift tickets in a fast pace office environment
    • Must understand/learn the criteria for all of the lift access products for Big Sky Resort
    • Accountable for their cash drawer each day; must be able to balance all products sold against receipts
    • Responsible for meeting, greeting and assisting guests as they arrive at the resort before, during and after the ski day
    • Knowledge of Big Sky Sports products, mountain terrain, area services, activities and events to assist in guest service
    • Will be required to quickly assess lift tickets and passes issues and know how to fix them for the guest
    • Must be familiar with daily snow and grooming report
    • Answer guests issues and questions correctly, promptly and politely
    • Answer guest questions via phone and email in a professional manner

    Qualifications

    • Previous customer service, cash handling and/or ski resort experience is a plus
    • Skiing/snowboarding experience is a plus, but willingness to learn is a must. Riding (Green slopes) may be required on any workday.

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