Boyne Resorts

  • SnowSports Sales Reservations & Administration

    Job Locations US-WA-Snoqualmie Pass
    Posted Date 3 months ago(9/12/2018 3:19 PM)
    Requisition ID
    2018-4079
    # of Openings
    75
    Resort
    Summit at Snoqualmie
    Position Type
    Seasonal Full-Time or Part-Time
    Season
    Winter
    Targeted Job Start Date
    11/4/2018
    Category
    Mountain Sports and Adventures
  • Overview

    The Sales/Reservations/Administration Assistant is responsible for booking ski, snowboard, telemark and nordic lessons. This position will be proficient in all aspects of daily point of sales operations and able to assist the administrative team in all aspects of SnowSports School operations. This person will additionally develop and maintain systems and procedures that contribute to the operational success of the lesson programs and special events.

    Responsibilities

    The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position. 

    • Provide superior guest service!
    • Assist in scheduling instructors for the SnowSports private lesson roster.
    • Sell available open time slots to groups/individuals for the SnowSports School.
    • Handle customer complaints and resolve problems as needed.
    • Assist daily operations of the SnowSports School to ensure program efficiency and guest service.
    • Assist with ecommerce questions and troubleshooting.
    • Assist registration process for daily ski school programs.
    • Perform daily sales and closing procedures.
    • Maintain correspondence with Summit guests, and assist with guest service.
    • Compile reports and information and assist in the evaluation of data for the SnowSports School.
    • Have knowledge of and ability to perform all jobs within the SnowSports School sales and reservations team and fill in when necessary.
    • Fulfillment of reservations placed online.
    • Other administrative duties as assigned 

    COMPETENCIES

    • Support Team Work – By working effectively with fellow staff and leaders, by engaging schedule commitments, being on time, being pro-active in helping during peak activity and being willing to support the program offerings to help the school meet demand on peak and off peak dates.
    • Pursue Professional Development –Improve capability and commitment to enhance guest satisfaction and drive retention and loyalty is desired.
    • Guest Experience – Provide all guests with a caring consultation of snow sports products and services.
    • Professionalism - Represent The Summit SnowSports School in a professional, knowledgeable manner.
    • Safety –Adopt and adhere to our safety culture to achieve zero employee and guest incidents per season.

    Qualifications

    • Ability to work independently with minimum amount of supervision.
    • Ability to prioritize within a lively, and often chaotic, environment.
    • Ability to create meaningful, quality experiences for guests and staff.
    • Ability to adapt to changing situations and to deal with deadline pressure while maintaining a professional presentation.
    • Ability to handle high volume of telephone calls.
    • Excellent verbal and written communication skills, with superior attention to detail.
    • Proficient with MS Office suite.
    • Excellent customer service skills. 

    EDUCATION and/or EXPERIENCE
    1-2 years of related experience preferred. Knowledge of skiing / snowboarding instruction helpful. Experience with SiriusWare preferred (will train the right candidate).

     

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