Boyne Resorts

  • Ski Valet/ Ticket Checking Attendant

    Job Locations US-MI-Harbor Springs
    Posted Date 2 months ago(9/17/2018 9:45 AM)
    Requisition ID
    2018-4199
    # of Openings
    8
    Resort
    Boyne Highlands Resort
    Position Type
    Seasonal Full-Time
    Season
    Winter
    Targeted Job Start Date
    12/15/2018
    Category
    Guest Services
  • Overview

    The Ski Valet/Ticket checking  is a part- or full-time, seasonal position at Boyne Highlands Resort. The Ski valet/Ticket checking team member is responsible for both ski valet and ticket checking. This position focuses on maintaining exceptional guest services as well as professionally assuring all on-slope guests have proper lift access ticket/pass. 

     

    Responsibilities

     Responsible for storing guest personal and rental ski/snowboard equipment.

     Act as mountain-side concierge.

     Assist and greet guests in storage and retrieval of snow sports equipment.

     

     Offer guests local insight on mountain conditions, weather, ski trails, lift access points and dining option on property and around mountain.

     Provide superior service to our guests (internal and external) at all times. Follows resort etiquette guidelines.

     Ensure all lift tickets and passes are checked.

     Assist in handling conflict and coordinating resolution.

     Answer questions and provide directions.

     Understand all ticket and season pass products.

     Assist with general cleanup of lift areas.

     Assist in other areas and perform other tasks as needed.

    Qualifications

    Judgment

     

    Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

     

    Education and/or Experience                                                       

     

    High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

     

     

    Work Environment

     

    While performing the duties of this Job, the Team Member is regularly exposed to outside weather conditions; extreme cold. The Team Member is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate.

     

     

     

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