Boyne Resorts

  • Group Sales Liaison

    Job Locations US-WA-Snoqualmie Pass
    Posted Date 3 months ago(9/17/2018 4:45 PM)
    Requisition ID
    2018-4207
    # of Openings
    1
    Resort
    Summit at Snoqualmie
    Position Type
    Seasonal Full-Time or Part-Time
    Season
    Winter
    Targeted Job Start Date
    10/15/2018
    Category
    Marketing
  • Overview

    The Group Sales Liaison is responsible for excellent customer service to all clients, assists with greeting guests, ticketing groups, food and beverage functions and meeting any special needs groups may have. Also, coordinates efforts with appropriate departments to assure a smooth, positive experience for group attendees. Assist in fulfilling ticket orders, greeting and escorting groups and assisting with events.

     

    The position would need to be flexible according to the weekly schedule. The position is seasonal full time averaging 32 - 40 hours a week.

    Responsibilities

    The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.

    • Help facilitate groups i.e. meet and greet of groups in the following capacity: Day Group visits of 15 people or more, base area buyouts, food and beverage coordination, including catering options and food and beverage vouchers and presale events. 
    • Assist in the coordination efforts with appropriate departments to assure a smooth, positive experience for group attendees. Effectively communicates with all levels of employees, guests and outside contacts.
    • Maintain the existing excellent customer service and participate in the booking of groups, entering information into our database and updating weekly calendars.
    • Solicits sales via phone and email, trade shows, on site presentations, member associations and networking.
    • Effectively communicates with all levels of employees, guests and outside contacts.
    • Ability to prioritize and organize work responsibilities and goals, as well as work with minimal supervision. 
    • Print, sell and process payments for group products using Siriusware Point of Sale System (Training Provided)
    • Other duties as assigned

    COMPETENCIES

    • Success With The Guest -Create a positive impression for our guests. Genuinely welcomes the guest: smiles, makes eye contact, engages the guest in conversation and thanks them for their patronage.
    • Work Performance and Job Knowledge -Accuracy, attention to detail, volume of work produced and speed in which it is completed. Such knowledge may be gained from education, experience, training and the ability to adapt to new situations.
    • Teamwork -Upbeat and dependable. Demonstrates the ability to cooperate, communicate and work as a team player with co-workers, supervisors, and outside contacts.
    • Professionalism -Acts professionally and is respectful of others. Adherence to all uniform & grooming standards.
    • Attendance/Punctuality - Communicates absences and schedule changes in a timely manner.  Promptness in reporting to work and adherence to break and lunch schedules.
    • Safety - Demonstrates safety consciousness with guests, resort and co-workers.  Attends safety meetings and adheres to safety codes and procedures.

    Qualifications

    • Dedicated to providing exceptional customer service.
    • Basic computer skills to include Microsoft Word, Excel, and Outlook
    • Must display excellent communication skills both written and verbal, as well as customer service skills.
    • Ability to effectively move around all areas of the property
    • Ability to prioritize and organize work responsibilities and goals, as well as work with minimal supervision
    • Attention to detail, flexibility and the ability to act quickly & effectively on arising opportunities.

    EDUCATION and/or EXPERIENCE

    An Associate's Degree in Marketing or Communications, psychology, social services, business, recreation/hospitality management or one to two years experience in sales/customer service, or any similar combination of education and experience.  

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