Boyne Resorts

  • Guest Services Representative

    Job Locations US-ME-Newry
    Posted Date 3 months ago(9/20/2018 8:25 PM)
    Requisition ID
    2018-4228
    # of Openings
    15
    Resort
    Sunday River
    Position Type
    Seasonal Part-Time
    Season
    Winter
    Targeted Job Start Date
    11/2/2018
    Category
    Guest Services
  • Overview

    Sunday River's Guest Service Representatives welcome guests and aid them in the purchase of products offered by Sunday River, such as season passes and ticket products. This position should gain a full understanding of policies, promotions, services, hours of operation and other pertinent resort information in order to provide clear and consistent communication and assist guests in finding favorable resolutions. This position will provide excellent customer service, using patience, empathy, and strong communication. As a guest-focused department, a crucial part of each representative's job is to help guests leave happy, wanting to return.

     

    Responsibilities

    • Provides friendly and courteous service to all guests and staff
    • Provides accurate information about the resort and all products
    • Ensures the accurate balancing of cash drawer
    • Maintains a neat professional appearance at all times
    • Maintains a neat work area, including common areas
    • Answers inquiries in person and over the phone
    • Assists other departments when needed
    • Performs any additional tasks requested by supervisor

    Qualifications

    In order to perform this job successfully, candidates must be able to perform each essential duty listed satisfactorily. Patient, selfless, and empathetic communicators, who enjoy working with, and for the benefit of, others will thrive in this position. Guest Services Representatives should be friendly, levelheaded, good at following directions, and take pride in their work. Must be comfortable working with computers.

     

    Must be available weekends and holidays. Prior experience in customer service strongly preferred.

     

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