Boyne Resorts

  • Server

    Job Locations US-WA-Snoqualmie Pass
    Posted Date 2 weeks ago(10/10/2018 5:38 PM)
    Requisition ID
    2018-4375
    # of Openings
    15
    Resort
    Summit at Snoqualmie
    Position Type
    Seasonal Full-Time or Part-Time
    Season
    Winter
    Targeted Job Start Date
    10/20/2018
    Category
    Food and Beverage
  • Overview

    The Server is a full or part-time, seasonal position. Responsibilities are to ensure that guests have an enjoyable dining experience by providing quality customer service. Servers work in the front of the business taking orders, serving food and drinks, and assisting guests with all other needs. All servers must be available to work nights, weekends, and holidays. Takes initiative to get any and all jobs completed accurately and proficiently and is someone who doesn't understand the term "not my job."

    Responsibilities

    The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.

    • Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
    • Inform guests of specials and menu changes.
    • Make recommendations you genuinely feel your guests will enjoy.
    • Upsell food and beverage items by using suggestive selling techniques.
    • Answer questions regarding regions where food products come from, and how food is prepared.
    • Describe in detail tastes and textures.
    • Answer questions about our food, beverages and other restaurant functions and services.
    • Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
    • Deliver food and beverages from kitchen and bar to guests in a timely matter.
    • Perform side work at the start and end of each shift as required by service station assignment.
    • Maintain clean service areas
    • Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
    • Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
    • Assist fellow servers as situations arise as needed.
    • Assist bus person with clearing and resetting tables as needed
    • Other non-essential duties may be assigned

    COMPETENCIES

    • Success With The Guest -Create a positive impression for our guests. Genuinely welcomes the guest: smiles, makes eye contact, engages the guest in conversation and thanks them for their patronage.
    • Work Performance and Job Knowledge -Accuracy, attention to detail, volume of work produced and speed in which it is completed. Such knowledge may be gained from education, experience, training and the ability to adapt to new situations.
    • Teamwork -Upbeat and dependable. Demonstrates the ability to cooperate, communicate and work as a team player with co-workers, supervisors, and outside contacts.
    • Professionalism - Acts professionally and is respectful of others. Adherence to all uniform standards.
    • Attendance/Punctuality - Communicates absences and schedule changes in a timely manner.  Promptness in reporting to work and adherence to break and lunch schedules.
    • Safety - Demonstrates safety consciousness with guests, resort and co-workers.  Attends safety meetings and adheres to safety codes and procedures.

    Qualifications

    Must be 18 years old. Servers must either possess ServSafe certification or obtain it upon hire.

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