Boyne Resorts

  • Sugarloaf Information Systems Coordinator (ISC)

    Job Locations US-ME-Carrabassett Valley
    Posted Date 4 months ago(3/12/2019 3:50 PM)
    Requisition ID
    # of Openings
    Position Type
    Full-Time Year Round
    Targeted Job Start Date
    Information Technology
  • Overview

    Sugarloaf is seeking candidates for the position of Information Systems Coordinator (ISC).   This job requires extensive, daily contact with both Sugarloaf guests and Sugarloaf employees. Customer service is a key element of the job and adherence to Sugarloaf's service values is mandatory. For the most part, Sugarloaf employees are the IT department’s customers.

    • Provide desktop PC support to employees and customers.
    • Maintain voice, data, and TV cabling infrastructure (indoor and outdoor). Repair or replace damaged wiring. Install and terminate wiring to support renovation, relocation, or new construction.
    • Provide direct guest support for guest room issues, including but not limited to: TV, phone and internet.
    • Troubleshoot, diagnose, and repair or replace various systems, including but not limited to: end user computers, phones, TVs and printers. Use vendor support to resolve difficult problems.
    • Provide users with basic instruction.
    • Document solutions for both end user education and technical reference purposes.
    • Perform and maintain an inventory of tools and equipment. Maintain stocks of consumable supplies.
    • Additional tasks will be assigned by supervisor.
    • Use of personal vehicle for travel within the Sugarloaf area is required. Mileage reimbursement will be provided.

    Weekend work schedule is required. Evening work may be needed during scheduled maintenance or in case of emergency.
    Wage Information: Hourly and dependent on experience


    Supervisory Responsibilities: 

    • No direct supervision is required
    • May be tasked as a project leader for assigned project and/or as a trainer for new personnel

    Working Conditions and Environment:

    • Will be required to carry a cell phone and to be on call when scheduled. A stipend will be provided.
    • Working environment can include dirty, dusty, damp, dark, hot and cold conditions.
    • Appropriate equipment will be provided for hazardous conditions.

    Physical Demands:

    • Ability to lift up to 50 lbs, use common technician hand tools, work in areas without handicap access and work on a ladder.
    • Ability to effectively communicate in both verbal and written formats and read manuals, documentation and computer screens.


    • Require a minimum of High School diploma or equivalent. Desire 2 years related work experience.
    • A+ Certified Professional is the preliminary base requirement
    • Advanced knowledge of network cabling, T568A/B wiring standards, and cable count color codes a plus.
    • Computer literacy and proficiency with Microsoft Windows and Microsoft Office applications are required.
    • Ability to learn the operation and maintenance of complex PBX telephone systems is required.
    • Basic knowledge of networking desired.
    • Ability to critically think and use various resources, including vendor support, reference manuals, internet resources, and/or documentation to solve problems is required.
    • Valid driver’s license and functioning vehicle with current registration and insurance.
    • Ability to ski or snowboard at or above the beginner level to perform on-mountain tasks.



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