Boyne Resorts

  • Information Technology Coordinator (ISC)

    Job Locations US-MT-Big Sky
    Posted Date 1 month ago(4/11/2019 7:01 PM)
    Requisition ID
    2019-5121
    # of Openings
    1
    Resort
    Big Sky Resort
    Position Type
    Full-Time Year Round
    Targeted Job Start Date
    5/1/2019
    Category
    Information Technology
  • Overview

    Supervisor: Brad Thome
    Shifts Available: Variable with some weekend and/or evenings required

    This job requires extensive, daily contact with both Big Sky Resort guests and Big Sky Resort employees. Customer service is a key element of the job and adherence to Big Sky Resort’s service values is mandatory. For the most part, Big Sky Resort employees are the IT department’s customers.

     

    • Provide desktop PC support to Big Sky Resort employees and customers. Receives general direction from management and performs tasks independently
    • Assist with administering and maintaining production servers and enterprise applications that support Big Sky Resort’s operations
    • Install and/or replacing network devices such as switches, wireless access points, wireless bridges, webcams, printers, phones, etc
    • Organized and self-motivated.
    • Excellent communication and guest service skills with both technical and business team members.
    • Team player.
    • Judgment - Exhibits sound and accurate judgment.
    • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve.
    • Committed to continuous improvement and proactive with prioritizing tasks.
    • Dependable - Follows instructions, Responds to management direction.
    • Maintain network cabling infrastructure (indoor and outdoor). Repair or replace defective wiring.  Install wiring to support renovation, relocation, or new construction.  Terminate wiring.
    • Use logic, deductive reasoning and/or vendor support to resolve difficult problems. Maintain positive and functional vendor relationships.
    • Provide new users with basic instruction. Develop innovative ways to improve and/or streamline current processes.
    • Maintain stocks of consumable supplies.
    • May be assigned additional tasks by management.Use of personal vehicle for travel within the Big Sky area is required while on duty. Mileage reimbursement will be provided.

     

    Responsibilities

    Supervisory Responsibilities:


    No direct staff supervision is required.  Will be tasked as a project leader for IT projects. 

     

    Knowledge and Skills:

    • Require a minimum of High School diploma or equivalent. Desire 2 years related work experience.
    • Advanced knowledge of CAT5 and above cabling, T568B wiring standard, and cable count color codes a plus.Computer literacy and proficiency with Microsoft Windows and Microsoft Office applications is required.
    • Ability to use basic hand tools is required.
    • Ability to use logic, vendor support, reference manuals, Internet resources, and documentation to solve problems is required.
    • Valid driver’s license with an acceptable driving record for company insurance purposes.
    • Ability to ski or snowboard at or above the beginner level to perform on-mountain tasks.

     Extent of Public Contact:

     

    This job requires extensive, daily contact with both the public, Big Sky Resort guests and Big Sky Resort employees.  Customer service is a key element of the job and adherence to Big Sky Resort’s service values is mandatory.  For the most part, Big Sky Resort employees are the IT department’s customers.

     

    Physical Demands:

    •  Ability to lift up to 50 lbs.
    • Ability to use common technician hand tools.
    • Ability to work in areas without handicap access.
    • Ability to work on a ladder.
    • Ability to communicate verbally with public, customers and employees.
    • Ability to read manuals, documentation and computer screens.
    • Ability to operate a motor vehicle.

     Working Conditions and Environment:

    •  Weekend work schedule required.
    • Night work schedule may be required.
    • The successful applicant will be required to carry a cellular phone and to be on call.
    • Working environment can include dirty, dusty, damp, dark, hot and cold conditions.
    • Appropriate equipment will be provided for hazardous conditions.

    Qualifications

    • Require a minimum of High School diploma or equivalent. Desire 2 years related work experience.
    • Advanced knowledge of network cabling, T568A/B wiring standards, and cable count color codes a plus.
    • Computer literacy and proficiency with Microsoft Windows and Microsoft Office applications are required.
    • Ability to learn the operation and maintenance of complex PBX telephone systems is required.
    • Basic knowledge of networking desired.
    • Ability to critically think and use various resources, including vendor support, reference manuals, internet resources, and/or documentation to solve problems is required.
    • Valid driver’s license and functioning vehicle with current registration and insurance.
    • Ability to ski or snowboard at or above the beginner level to perform on-mountain tasks.

     

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