Boyne Resorts

  • Sugarloaf Call Center Reservations Agent

    Job Locations US-ME-Carrabassett Valley
    Posted Date 3 months ago(7/31/2019 1:15 PM)
    Requisition ID
    2019-5700
    # of Openings
    4
    Resort
    Sugarloaf
    Position Type
    Seasonal Full-Time
    Season
    Winter
    Targeted Job Start Date
    10/1/2019
    Category
    Lodging
  • Overview

    Sugarloaf is seeking personable and friendly people to work as seasonal agents in our reservations call center for this upcoming winter season. A Sugarloaf Call Center Reservations Agent plays a key role in helping guests plan their Sugarloaf vacations. A Reservations Agent is expected to manage a high volume of telephone calls to assist guests in making their lodging reservations, selecting resort packages and lift ticket options, and also to be able to respond to guest queries regarding a wide variety of additional resort offerings. If you enjoy talking to people and creative problem solving, this is the job for you!

    Responsibilities

    • Respond to a high volume of phone calls to assist guests with reservations and inquires
    • Be knowledgeable of resort offerings and events to assist guests in their vacation planning
    • Be able to develop knowledge of the resort and surrounding area to respond to general guest questions
    • Be able to forward guests with complaints/concerns to supervisor for resolution
    • Have the willingness to be trained on reservation software

    Qualifications

    • Knowledge of industry and area preferred but not required.
    • Prior customer service/sales preferred but not required.
    • Willingness to learn is a must
    • Must be able to multi task, be well organized and detail oriented
    • Must be available weekends/nights/holidays
    • Must be at least 18 years of age and have a High School Degree or GED equivalent

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