Boyne Resorts

  • Sugarloaf Skier Services Product Representative

    Job Locations US-ME-Carrabassett Valley
    Posted Date 3 weeks ago(8/29/2019 12:13 PM)
    Requisition ID
    2019-6011
    # of Openings
    4
    Resort
    Sugarloaf
    Position Type
    Seasonal Full-Time or Part-Time
    Season
    Winter
    Targeted Job Start Date
    11/9/2019
    Category
    Mountain Services
  • Overview

    In the winter act as a liaison service for guests and all the Skier Services Departments with on-line and over the phone services. Working closely with guest services, tickets, perfect turn, rental shop, child care and nordic departments to answer all phone inquires and inboxes and to make sure that guests the pre-purchase our products recieve good service. They will serve as the help center for guests making online reservations. Checking daily on in-coming reservations, contacting the guest if there are any irregularities in the order AND following up with them prior to their arrival. Offer up-sell and cross-sell products per the guest’s plans at the resort. Back-up guest service, tickets, and perfect turn when needed.

     

    Responsibilities

    Contact guests with a reservation to ensure accuracy of reservation.

     

    Up-sell to guest as to other products available to them.

     

    Follow up with guest prior to their arrival with helpful insight and suggestions.

     

    Work with guests services, tickets and perfect turn to help alleviate congestion. Work as directed during slow periods on projects and any job sharing, as required.

     

    Work directly with perfect turn and guest services to find the best possible outcome for the guest.

     

    Prep/pull and process all orders so the guest can pick up their gear, tickets and go.

     

    Act as a lead desk staff when needed.

     

    Trouble shoot issues with RTP 

     

     

    Qualifications

    A strong knowledge of the Snowsports industry with rental, ski school, and guest service experience.

     

     

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