Spa Concierge is a part- or full-time, year-round position at Boyne Highlands Resort. The primary focus of the concierge is to answer incoming calls, schedule appointments, process guest transactions, and manage retail product within the spa boutique.
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Properly open and close spa each day according to Standard Operating Procedures.
Accurately book, change and cancel spa appointments.
Acknowledge and greet everyone who enters and leaves spa facilities.
Provide guest tours of the spa.
Utilize spa computers with skill and proficiency.
Maintain a spa desk bank.
Answer the phone promptly and use the guest’s name throughout the phone conversation.
Provide detailed descriptions and actively promote the spa, treatments, retail, as well as programs, promotions and/or discounts available.
Maintain eye contact when addressing external and internal guests.
Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
Maintain a clean; safe, fully stocked and well organized spa facility including the relaxation lounge.
Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
Maintain a positive attitude and contribute toward a quality work environment.
Regularly attend, participate in and support training and staff meetings for the spa.
Assist in all areas of spa operation as requested by management.
Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
Must be a team player.
Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Education and/or Experience
High school diploma; or six months to one year related experience and/or training; or equivalent combination of education and experience.
General knowledge of Microsoft products including Word, Excel, and Publisher required. Experience with Point of Sale software preferred.