Looking for something different in a Housekeeping Management role? You may have found it! The Vacation Homes Housekeeping Manager is an extremely vital and important role to our operation here at Boyne Highlands Resort. Not only do you get to experience the benefit of working with a team at the resort, but you get the privilege of having the opportunity to get to know some of our most valuable partners: our owners. As the Manager you are responsible for managing daily operations, creating housekeepers' daily lists, inspecting homes/condos/cabins and computer input. In addition, this position will maintain employee schedules, manage labor hours, and directs guest and owner interaction/problem resolution. Manager must be able to perform all duties expected of the housekeeping department including heavy lifting (50lbs), deep cleaning and delivery/ordering of supplies. Management and/or supervisory experience in a housekeeping department preferred. Must be able to coach, mentor the housekeeping team.
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Open the office each morning and check the voicemail. Ensure that all calls are returned and/or reported within 24 hours.
Ensure desk and pertaining office areas are clean and clutter free.
Manage a two-way radio, and multi-line phone prioritizing calls and requests.
Prepare daily assignment sheets for each housekeeping team and a floor list for each supervisor marking accordingly for arrival, VIPs and other significant notations.
Assign out necessary Van, tools or equipment to staff and properly document if necessary.
File, record and track any lost and found reports. Ensure that the lost and found area is organized and cleaned out as needed.
Verify that all purchase requisitions are up to date and all necessary supplies are properly stocked for department.
Manage all aspects of housekeeping system to ensure smooth, accurate and timely record of vacant, clean out of order and ready rooms.
Communicate with Front Desk on variety of items including when rooms ready for arrival, lost and found, guest requests and other items as assigned.
Oversees all uniform needs and communicates when items are needed.
Inspect units before guest’s arrival and fix any issues with unit.
Keep in contact with owner services and maintenance department on any repairs needed.
Keeps track of owner units and the items in unit. Report on inventory items that needed to be replace and send to owner services once a month.
Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Education and/or Experience
Associate's degree (A.A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
Housekeeping Vacation Homes Manager must possess a valid driver’s license.
Knowledge of Database software; Internet software; Spreadsheet software and Word Processing software required.