Boyne Resorts

  • Ticket Checker

    Job Locations US-ME-Newry
    Posted Date 1 month ago(9/13/2019 11:51 AM)
    Requisition ID
    2019-6175
    # of Openings
    100
    Resort
    Sunday River
    Position Type
    Seasonal Full-Time
    Season
    Winter
    Targeted Job Start Date
    11/30/2019
    Category
    Mountain Operations
  • Overview

    Sunday River needs you! Our Ticket Checkers are energetic, outgoing, and able to interact with guests. Ticket checkers are responsible for ticket checking and providing excellent point of contact guest service. As a guest-focused organization, a crucial part of each employees' job is to provide excellent service.

    Responsibilities

    • Visually check each ticket and season pass in lift line and comunicate with supervisor when invalid passes are found
    • Address guest comments and concerns pertaining to mazes, signage, and tickets
    • Prior to lifts opening, set up lift line corral area
    • Assist with the shoveling and raking of snow and ice when needed to maintain proper ramps, corrals and work areas
    • Assist with the inspection of the lift prior to operations start up, which includes continually checking the status of marker information boards, tissue dispensers, assisting in the daily checking of switches, chairs, grips and maintaining of ramps and corrals
    • Must become familiar with the area (lifts and trails) and also know the functions of other departments. Advise and assist guests as needed in a courteous manner
    • Must become familiar with resort's policies, safety policies, and guest service expectations
    • Communicate problems to superiors, while showing initiative in handling routine matters and emergencies
    • Continually remain vigilant to the needs of both the equipment and the guests and react to those needs in the safest manner possible while maintaining quality service
    • Contribute to team effort by participating in job sharing, assume responsibility for the cleanliness of the resort and safety of guests and employees; participate in safety meetings; accept diverse assignments; maintain a positive and friendly attitude and demeanor in all internal and external interactions
    • Meet service level objectives and department goals as set forth by immediate supervisor

    Qualifications

    • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
    • A Ticket Checker must be at least 16 years of age.
    • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

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