Boyne Resorts

  • SnowSports Administrative Supervisor

    Job Locations US-WA-Snoqualmie Pass
    Posted Date 1 month ago(9/16/2019 5:17 PM)
    Requisition ID
    2019-6204
    # of Openings
    3
    Resort
    Summit at Snoqualmie
    Position Type
    Seasonal Full-Time
    Season
    Winter
    Targeted Job Start Date
    10/26/2019
    Category
    Mountain Sports and Adventures
  • Overview

    The Administrative Supervisor will be responsible for various administrative duties of the SnowSports School and its personnel. The supervisor will provide administrative best practices, software and selling system leadership, exceptional employee experiences and guest services in the administrative environment.

    Responsibilities

    The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position. 

    • Assist with recruitment of seasonal staff and liaise with company HR.
    • Personal data information processing of both arrival & departure experiences for employees.
    • Uniform distribution and management.
    • Train and oversee POS staff.
    • Oversee administrative processes for the SnowSports School.
    • Coordinate efficient processes between departments for sales, reservations and other operational procedures.
    • Facilitate all aspects of seasonal payroll, for staff of the school and race department, if applicable.
    • Oversee employee files, operational files and general records, including accurate database management of employees, guests, and clients.
    • Guest recovery, client relations and accounts receivable.
    • Payroll management and troubleshooting to achieve 100% accuracy.
    • Assist SnowSports Manager:
      • Run reports, payroll, etc
      • Work with Admin Manager to develop and implement processes and procedures intended to optimize efficiency of internal and external administration operations.
      • Identify and evaluate guest, employee, and industry trends.
      • Deliver independent projects as determined by the SnowSports Manager, Admin Manager and SnowSports Director.
    • And other duties as assigned

    COMPETENCIES

    • Supervise Team Work – works effectively with fellow leaders to supervise employee experiences as they relate to hiring and on-boarding, scheduling, maintaining accurate payroll, and, supervise the guest experience through using Siriusware software and selling systems, support operations with various communication and administrative documentation.
    • Supervise Professional Development – Orient, train and coach employees to enhance employee retention and targeted employee engagement.
    • Supervise Guest Experience - Provide all guests with a caring consultation of the snow sports lifestyle and The Summit SnowSports School’s products and services.
    • Supervise Safety – develop a safety culture, to achieve zero guest and employee incidents per season.
    • Supervise Financial Strength – Handle all cash/credit transactions with compliance and accuracy, as well as stimulate repeat student volumes to match or exceed unit volume goals, to achieve desired net contribution.

    Qualifications

    • Profound working knowledge of the SnowSports School at The Summit or another snow sports school of similar scope.
    • While NOT mandatory, proficient level of skill in using Siriusware will be favored.
    • Ability to work independently with minimum amount of supervision.
    • Ability to evolve, adapt and change.
    • Capability to deal with deadline and workplace pressure, while maintaining a professional presentation.
    • Ability to prioritize high value, high leverage projects, over lower priority tasks to deliver within a lively, and often chaotic, environment.
    • Ability to guide quality experiences for guests and employees, time and time again.
    • Deliver superior internal and external customer service, to optimize the service based sales culture and environment.
    • Superior attention to detail.
    • Excellent verbal and written communication skills.
    • MS Outlook, Word, Excel (in-depth knowledge of Excel preferred), Social Media.
    • Track record for leading people passionately and being emotionally connected with population diversity off snow.

    EDUCATION and/or EXPERIENCE

    AA Degree; or two to four years related experience and/or training; or equivalent combination of education and experience preferably within the snow-sport industry.

     

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