Boyne Resorts

  • Group Coordination Manager

    Job Locations US-ME-Newry
    Posted Date 1 month ago(9/17/2019 5:08 PM)
    Requisition ID
    2019-6210
    # of Openings
    2
    Resort
    Sunday River
    Position Type
    Full-Time Year Round
    Targeted Job Start Date
    9/27/2019
    Category
    Sales
  • Overview

    Join the Sunday River team as a Group Coordination Manager! This position is responsible for planning, organizing, and communicating details for all Sunday River group business and is tasked with gathering and communicating the necessary details for each group's visit to ensure all group needs are met.

     

    If you are a problem solver who thrives on change and variety, loves the opportunity to manage multiple projects at one time, and enjoy being a motivating team builder, this could be your dream job. This position requires a faster-than-average pace; ability to learn quickly, thoroughly, and in detail. Adaptability is key and you must be able to recognize and adjust to change – there is considerable variety in the work.

     

    If you’re up to the task of excellence in execution in the Group Service world, please apply.

    Responsibilities

    • Plan, organize, and manage all details for group bookings
    • Develop meaningful relationships with key clients, based on honesty and trust, in order to drive future sales and repeat business
    • Develop meaningful relationships with Sunday River team members to drive collaboration amongst departments and divisions across the resort
    • Serve as the point-of-contact for weddings the day of the event, acting as an in-house Wedding Coordinator
    • Use effective sales techniques to upsell groups to higher end and/or additional revenue opportunities
    • Interpret the needs of the customer and translate that into solutions to meet and exceed customer expectations
    • Effectively communicate group needs to necessary individuals and departments using: Delphi, SMS, Microsoft Office, etc
    • Respond to client questions and concerns in a timely manner and identify solutions as needed
    • Maintain accurate records of group business, providing a complete history for each group
    • Create estimates and review invoices, collect deposits and final payments based on contracted terms. Work with accounting on reconciliation
    • Be knowledgeable about Sunday River's food & beverage programs, recreational programs, and A/V offerings and upsell whenever appropriate and possible
    • Adhere to all department and resort policies and procedures
    • Regularly communicate ideas with Director of Group Coordination to improve the servicing of groups

    Qualifications

    Must have an Associate's Degree or equivalent. Ideal candidate will have 1 to 2 years of relevant experience. 

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