Join Sunday River's food and beverage team and deliver top notch customer service to our guests! Our wait staff is friendly, professional, outgoing, and customer-oriented, so bring your best smile and a positive attitude. Become a part of the team that makes great meals and memories happen!
The waitstaff's job is a front-of-the-house, directly guest-facing, hands-on position. Waitstaff meets and greets guests and provides them with top-notch customer service from start to finish of the guest experience.
Waitstaff will serve and receive payment for alcoholic drinks and food for customers while operating within Local, State, Federal and Sunday River guidelines. At times this job can be intense and high stress do to peak volume, so this position requires the ability to do more than one thing at a time. Waitstaff are responsible for proper money management and handling and accurate cashouts daily. At times large quantities of money may be in their possession. The position requires the capacity to describe all items on the outlet's drink, wine, and food menus.
Waitstaff must be able to inform guests of the menu choices at other mountain restaurants, promote area activities and be able to answer general knowledge questions involving the resort. They must operate at all times under the guidelines of Boyne Brand Standards and be physically able to spend the majority of their work day on their feet while pushing, pulling, and lifting up to 50 pounds.
In addition to all waitstaff responsibilities, the Lead Waitstaff is responsible for overseeing all waitstaff during the shift in the absence of the FOH supervisor/manager or if delegated to do so. The Lead Waitstaff must have strong communication skills and be comfortable talking to guests during positive and negative experiences. They must have strong knowledge of POS operation, and be able to reconcile the day's sales at the end of each shift. Lead Waitstaff are responsible for confirming that all opening and closing sidework has been completed and will complete end-of-day cashout reconciliations with staff.
Shifts may be available both days and/or nights depending on the outlet's hours of operation and will include weekends and holidays with more time being needed during periods of extremely heavy business.