Boyne Resorts

  • Guest Service Specialist – On Snow

    Job Locations US-WA-Snoqualmie Pass
    Posted Date 3 weeks ago(9/30/2019 3:30 PM)
    Requisition ID
    2019-6309
    # of Openings
    3
    Resort
    Summit at Snoqualmie
    Position Type
    Seasonal Full-Time
    Season
    Winter
    Targeted Job Start Date
    11/16/2019
    Category
    Guest Services
  • Overview

    The On Snow Guest Services Specialist oversees the voluntary collection of guests’ information in order to distribute marketing surveys. As part of the position the Specialist is required to approach and engage guests of the Summit and offer information and guidance whenever necessary to ensure guests are satisfied and informed. This position typically begins at the end of November and ends in the beginning of April.

     

    Responsibilities

    The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.

    • Approach guests at The Summit and engage in conversation.
    • Answer any question in a guest services fashion.
    • Offer assistance when needed. Inform the guest about our survey program.
    • Collect the guest’s information on a company issued iPad.
    • Inform the guest of our ongoing opportunity to win prizes for completing the survey.
    • Set up and break down of “Welcome Tents” where we pass out free coffee and treats to arriving guests.
    • Provide email list to Guest Research to determine a Net Promoter Score.
    • Respond to survey submissions and continue any follow-up conversations when necessary.
    • Review data as submission results become available.
    • Continuously encourage the Net Promoter Score process to staff members.
    • Pre-season set-up of iPad app, transmittal emails
    • Review End of Season Reports with the Guest Experience Manager to strategize for survey sampling plan.
    • Award the incentives at the end of the season.
    • Ride the chairlift with guests and ski or snowboard back to base area.
    • Other duties may be assigned.

    COMPETENCIES

    • Success With The Guest -Create a positive impression for our guests. Genuinely welcomes the guest: smiles, makes eye contact, engages the guest in conversation and thanks them for their patronage.
    • Work Performance and Job Knowledge -Accuracy, attention to detail are key attributes. Knowledge of the job may be gained from education, experience, training and the ability to adapt to new situations. You must be comfortable approaching guests and opening a dialog with them. Shy doesn’t work here!
    • Teamwork -Upbeat and dependable. Demonstrates the ability to cooperate, communicate and work as a team player with co-workers, supervisors, and outside contacts.
    • Professionalism –Acts professionally and is respectful of others. Adherence to all uniform standards.
    • Attendance/Punctuality – Communicates absences and schedule changes in a timely manner. Promptness in reporting to work and adherence to break and lunch schedules.
    • Safety – Demonstrates safety consciousness with guests, resort and co-workers. Attends safety meetings and adheres to safety codes and procedures.

    Qualifications

    • Willing to work weekends
    • Passion for providing outstanding customer service.
    • Problem resolving skills and a positive attitude.
    • Exceptional verbal and written communication skills.
    • Positive attitude and outgoing personality.

    EDUCATION and/or EXPERIENCE
    High school diploma or general education degree (GED) is required. Customer service experience, both in person and on the phone preferred. Must be 18 years of age or older.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed