Boyne Resorts

  • Call Center/Reservations Customer Care - $15.00 per hour

    Job Locations US-MI-Petoskey
    Posted Date 3 weeks ago(10/3/2019 2:01 PM)
    Requisition ID
    # of Openings
    Boyne Corporate
    Position Type
    Full-Time Year Round
    Targeted Job Start Date
  • Overview

    Reservations Customer Care Agent


    Boyne Resorts is looking for friendly and enthusiastic people to join our Reservations team as a Customer Care Agent. The Customer Care Agent provides high-quality customer service while booking reservations and tee times for our three Michigan resorts: Boyne Highlands, Boyne Mountain and The Inn at Bay Harbor. This position can be a step into a Reservations Sales Agent career for the right qualified person. 



    As a Reservations Customer Care Agent, your typical job functions include:

    • Reserving tee times for 10 Boyne Michigan golf courses
    • Inputting reservations for convention bookings
    • Assisting customers with questions and changes regarding their existing reservation
    • Maintaining potential and current guest profile information
    • Maintaining high quality of service to each and every person using proper verbiage and utilizing appropriate phone etiquette
    • Posting guest deposits
    • Using computerized reservation systems to make changes with hotel reservations and issue confirmations
    • Providing concierge services with general knowledge of the property and surrounding area, including restaurants, entertainment, special events and general directions
    • Completing other back-office duties such as working reports, assigning rooms, etc.


    This position may be for you if:

    • You have good keyboard skills, and basic knowledge of database, spreadsheet and word processing software. Prior knowledge of SpringerMiller, RTP, Marriott and/or Navis software is helpful, but not required.
    • You achieved a high school diploma or equivalent
    • You enjoy providing high-quality service in an accurate and thorough manner for our internal and external customers
    • You thrive in a faster-than-average work environment while maintaining a high attention to detail
    • You are able to work collaboratively as part of a team, and consistently communicate in a friendly and professional manner


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