Boyne Resorts

  • Tubing Cashier

    Job Locations US-WA-Snoqualmie Pass
    Posted Date 3 weeks ago(10/3/2019 6:36 PM)
    Requisition ID
    2019-6413
    # of Openings
    14
    Resort
    Summit at Snoqualmie
    Position Type
    Seasonal Full-Time or Part-Time
    Season
    Winter
    Targeted Job Start Date
    11/16/2019
    Category
    Mountain Sports and Adventures
  • Overview

    The Tubing Cashier has an excellent sense of humor, can handle difficult situations with a calm caring manner and knows what it takes to go “above and beyond” for our guests. This position provides top-level customer service with guests face to face. Takes initiative to get any and all jobs completed accurately and proficiently and may include responsibilities such as ticket selling, accurately ringing in food purchases, giving change, and maintains a balanced drawer. Must be energetic, outgoing and able to interact with guests in a friendly and fun manner. As a customer focused organization, a crucial part of each employee’s job is to get and keep guests. This may best be achieved by exceeding the expectations of guests’ and supervisors and by maintaining The Summit’s brand.

     

    Responsibilities

    The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.

    • Receive payment by cash, credit cards, vouchers, or automatic debits using our Point of Sales software and stations.
    • Issue receipts, refunds, credits, or change due to customers.
    • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
    • Rings in proper payment with each transaction and keeps track of all voids and over-rings.
    • Assures payment is made for every item
    • Helps with opening and closing procedures of assigned area.
    • Maintains a friendly, team spirit with a focus on guest service.
    • Stocks shelves, food items, paper products and other required items.
    • Contributes to team effort by participating in Job Sharing, assuming responsibility for the cleanliness of the resort and safety of guests and employees; participating in safety meetings; accepting diverse assignments; maintain a positive and friendly attitude and demeanor in all internal and external interactions.
    • Maintain cleanliness throughout the Tubing building including lobby, ticket booth, bathrooms, guest eating areas and other areas around the Tubing lodge.
    • Answer customers' questions, and provide information, assisting with resolving guests concerns.
    • Other duties as assigned

     

    COMPETENCIES

    • Success With The Guest -Create a positive impression for our guests. Genuinely welcomes the guest: smiles, makes eye contact, engages the guest in conversation and thanks them for their patronage.
    • Work Performance and Job Knowledge -Accuracy, attention to detail, volume of work produced and speed in which it is completed. Such knowledge may be gained from education, experience, training and the ability to adapt to new situations.
    • Teamwork -Upbeat and dependable. Demonstrates the ability to cooperate, communicate and work as a team player with co-workers, supervisors, and outside contacts.
    • Professionalism –Acts professionally and is respectful of others. Adherence to all uniform standards.
    • Attendance/Punctuality – Communicates absences and schedule changes in a timely manner. Promptness in reporting to work and adherence to break and lunch schedules.
    • Safety – Demonstrates safety consciousness with guests, resort and co-workers. Attends safety meetings and adheres to safety codes and procedures.

    Qualifications

    Must have excellent communication and customer service skills. Position requires Candidate to be over the age of 18.

     

    EDUCATION and/or EXPERIENCE

     

    High School Diploma or GED. Customer service experience, both in person and on the phone preferred. Basic computer experience required. Must be able to multitask in a fast paced and sometimes stressful environment. Food handelers permit is required and can obtain it after hiring. Fluent in any language other than English a plus.

     

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