Must be energetic outgoing and able to interact with guests. Scanner/Ticket checker are responsible for ticket checking and providing excellent point of contact customer service. On lower mountain lifts, scanners/visual checks are used to verify tickets. On upper mountain lifts, visual ticket checks are done in a friendly and professional manner. As a customer focused organization, a crucial part of each employees' job is to provide excellent guest service.
Assists with the shoveling and raking of snow and ice on a regular basis to maintain proper ramps, corrals and work areas.
Assists with the inspection of the lift prior to operations start up, which includes emptying trash containers, continually checking the status of marker information boards, tissue dispensers, assisting in the daily checking of switches, chairs, grips and maintaining of ramps and corrals.
Must become familiar with the area (lifts and trails) and also know the functions of other departments. Advises and assists guests as needed in a courteous manner.
Must become familiar with resort's policies, safety policies and guest service expectations.
Communicates problems to superiors, while showing initiative in handling routine matters and emergencies.
Continually remains vigilant to the needs of both the equipment and the guests and reacts to those needs in the safest manner while maintaining quality service.
Contribute to team effort by participating in Job Sharing, assuming responsibility for the cleanliness of the resort and safety of guests and employees; participating in safety meetings; accepting diverse assignments; maintain a positive and friendly attitude and demeanor in all internal and external interactions.
Meet service level objectives and department goals as set forth by immediate supervisor.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.