Boyne Resorts

  • Director of Group Coordination

    Job Locations US-ME-Newry
    Posted Date 1 month ago(10/18/2019 11:53 AM)
    Requisition ID
    2019-6530
    # of Openings
    1
    Resort
    Sunday River
    Position Type
    Full-Time Year Round
    Targeted Job Start Date
    11/15/2019
    Category
    Sales
  • Overview

    Sunday River's Director of Group Coordination is responsible for all aspects of the group coordination team. This position will lead a team of Group Coordination Managers who are tasked with serving as the liaisons between customers, the Sunday River Sales Team, and all Sunday River operational departments. This position is highly visible within Sunday River and serves as a leader of an integral piece of our group business portfolio. The ideal candidate will have excellent communication skills reaching across all aspects of our operations, the ability to lead a team of year-round employees, and a vision of how the Group Coordination Department can influence both internal and external customers. Excellent organizational skills and attention to detail are required, as well as the ability to enhance these skills in the team of Group Coordination Managers.

    This position is at times is a directly guest-facing, hands-on role requiring frequent face-to-face interaction with guests, vendors, and other resort departments and consistent customer interaction under position and negative circumstances. The Director of Group Coordination must have the ability manage a staff of 5-7 people while also coordinating with high profile clients and maintaining responsibility for extensive financial resources. The position is responsible for the handling of checks and cash for deposits and payments, invoice review, and extensive inventory management of supplies.  This role will also encompass some level of budgetary responsibility that may grow over time.The Director's weekly responsilbiities will be dictated by business needs, as group business segments change focus from winter to summer months. This position requires excellent admistrative and leadership skills and reports directly to the VP of F&B.

    Responsibilities

    • Represent department in Senior Management meetings
    • Oversee all aspects of department
    • Develop staffing budgets and levels
    • Develop metrics and reports to measure departmental productivity
    • Facilitate Team Member development and develop career paths for staff
    • Mentor and coach staff to increase productivity
    • Review and be familiar with all Group Bookings in all market segments
    • Assign group sales files to Coordination Team
    • Serve as liaison between meeting planners, sales department and operational staff
    • Attend and actively participate in all BEO meetings
    • Demonstrate positive leadership characteristics while inspiring Team Members to meet and exceed standards
    • Organize and conduct pre-convention meetings with meeting planners and appropriate hotel staff
    • Master, lead and train others on all aspects of Delphi FDC system
    • Maintain familiarity with banquet menus, wedding menus, function room capabilities, and sets
    • Meet deadlines while under signifigant pressure
    • Demonstrate strong admistrative skills and experience with Microsoft Office
    • Conduct annual performance appraisals for Group Coordination staff in conjunction with hotel staff
    • Assume payroll responsibilities for Group Coordination staff
    • Hire and train new Team Members
    • Attend site visits with Sales Representatives for booking business
    • Present a professional image to potential and current clients
    • Operate within the guidelines outlined in the Boyne Brand Standard Audit.
    • At times of high volume within the resort, assistance may be required outside of the F&B department. 

     

    Qualifications

    Bachelor's degree in hospitality, 4 or more years experience in similar role, or a combination of a Bachelor's degree and field experience required.

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