Boyne Resorts

  • Spa Concierge

    Job Locations US-MI-Boyne Falls
    Posted Date 1 week ago(11/6/2019 8:00 AM)
    Requisition ID
    2019-6658
    # of Openings
    1
    Resort
    Boyne Mountain Resort
    Position Type
    Seasonal Full-Time
    Targeted Job Start Date
    12/2/2019
    Category
    Spa
  • Overview

    As a Spa Concierge you are responsible for answering incoming calls, scheduling appointments, processing guest transactions and managing retail prducts within the spa boutique.

    Responsibilities

    The Spa Concierge's typical job functions include:

    • Opening and closing spa properly each day according to Standard Operating Procedures
    • Booking, changing and accurately canceling spa appointments
    • Acknowledging and greeting everyone who enters and leaves spa facilities
    • Providing guest tours of the spa
    • Utilizing spa computers with skill and proficiency
    • Maintaining spa desk bank
    • Answering the phone promptly and using the guest’s name throughout the phone conversation
    • Providing detailed descriptions and actively promote the spa, treatments, retail, as well as programs, promotions and/or discounts available
    • Maintaining eye contact when addressing external and internal guests
    • Providing accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
    • Maintaining a clean; safe, fully stocked and well organized spa facility including the relaxation lounge
    • Developing ability to work without constant direct supervision and remaining at assigned post for extended periods of time
    • Maintaining a positive attitude and contribution toward a quality work environment
    •  Attending and participating in spa meetings and support trainings
    • Assisting in all areas of spa operation as requested by management
    • Communicating to management any and all occurrences involving staff or guests in the spa that require attention

    Qualifications

    This position may be for you if:

    • You are at least 18 years old
    • You are available to work evenings, weekends and holidays
    • You have achieved a high school diploma or general education degree (GED)
    • You are able to perform heavy lifting up to 50 pounds
    • You are able to interact with guests in a friendly manner
    • You work well independently, take direction, are detail oriented and able to work successfully with others
    • You are able to maintain a positive attitude and contribute toward a quality work environment

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