Boyne Resorts

  • Front of House Manager

    Job Locations US-MT-Big Sky
    Posted Date 2 weeks ago(1/14/2020 11:50 AM)
    Requisition ID
    2019-6889
    # of Openings
    1
    Resort
    Big Sky Resort
    Position Type
    Seasonal Full-Time
    Season
    Winter
    Targeted Job Start Date
    2/1/2020
    Category
    Food and Beverage
  • Overview

    The Floor Manager position is an important leadership role on our service teams. Floor Managers are the orchestrator of both the guest and team member experience.  Our expectation is that you care for both with equal attention. The basic job functions include engage with our dining guests to enhance the dining experience, working in either the expo or host role during our busiest times, facilitate daily line-ups with service teams using excellent communication skills, participate weekly in outlet management meetings, lead weekly service training opportunities with resort provided tools, and confidently provide growth-oriented Everyday Feedback to team members regularly. We have a highly structured system to consistently create exceptional experiences across our division which means we expect our floor managers to learn and manage to our Boyne Standards to the very last detail.

    Responsibilities

    • We believe in the power of a team service experience which means we expect strong team leaders, who confidently support team members and work easily with the outlet management team alike.
    • We learn and grow every day; our division’s mission to be ‘better today than yesterday’ ensures that our team members are stronger and more skilled when they end every season. This means we expect that our floor managers are both teachable, able to willingly accept everyday feedback and ALSO are focused on supporting the growth of their team members with coaching and Everyday Feedback, for our common goal of growing strong outlet teams

    Qualifications

    • Possesses a love of hospitality and ensures our guests and team members ‘feel that love’
    • Team-oriented attitude
    • Works well in an environment where tasks are varied
    • Believes that all team members can grow and is excited to help them learn; coaches mindset
    • Engages with ALL our guests in a positive and energetic way
    • Patient in an environment where challenges are common; solution-focused approach
    • Excited about teaching and facilitating opportunities to ‘Learn More’
    • Multiple years of experience within food and beverage with an emphasis in leadership

    All full time seasonal employment at Big Sky Resort includes:

    • FREE All Access Ski Pass and eligibility for Montana Ski Area Association (ski other Montana hills and Boyne properties for free)
    • Discounted skiing for friends and family
    • Discounted ski/snowboard lessons/rentals and F&B/retail discounts at all Boyne outlets
    • Eligibility for affordable employee housing and lodging discounts for friends and family
    • Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
    • FREE Basecamp activities including zip line course
    • Monthly employee events

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