Boyne Resorts

  • Hotel Rooms Coordinator

    Job Locations US-MT-Big Sky
    Posted Date 2 weeks ago(1/13/2020 4:13 PM)
    Requisition ID
    2020-6971
    # of Openings
    1
    Resort
    Big Sky Resort
    Position Type
    Full-Time Year Round
    Targeted Job Start Date
    2/1/2020
    Category
    Lodging
  • Overview

    The Hotel Rooms Coordinator is responsible for coordination of administrative duties related to all Housekeeping departments as well as other administrative duties as assigned.

    Responsibilities

    • Daily payroll entry and communication with payroll managers and Executive Housekeepers
    • Leading the ordering and receiving process for the Housekeeping department by assisting the Purchasing manager
    • Email communication with Lodging team members and third party vendors
    • Arranging meetings
    • Preparing information and documents for meetings
    • Monitoring guest surveys throughout the season and communicating trends
    • Monitoring employee surveys throughout the season and communicating trends
    • Formatting and proofreading department documents, including but not limited to SOP documents, emails, and training materials
    • Handling all communication within the Housekeeping Department, including welcome emails and info boards
    • Maintain Housekeeping employee records
    • Inputting and tracking linen invoices on a daily basis and consolidating spreadsheets and bi-weekly invoices from accounting for timely payment
    • Preparing monthly linen usage forecasts
    • Track weekly Net Promoter Score (NPS) average ratings and season to date scores  for monthly corporate housekeeping  calls
    • Update tracking of NPS guest comments on a weekly basis
    • Completing internal Boyne Standard Audits for the Lodging Division and bi-weekly reports on results
    • Performing general tasks such as  tracking of Big Sky Bucks, coaching and counselling forms and developing training materials

    Qualifications

    • Proficient in Microsoft Office applications, specifically Word, Outlook, Excel and PowerPoint.
    • Must have administration and computer skills
    • Must be a team player, have the ability to multitask in a fast paced environment, and to adapt to the ever-changing situations and needs of the department
    • Must be willing to work independently and is self-motivated
    • Excellent verbal and written communication skills
    • Extremely organized and detail oriented
    • Exhibit a positive attitude at all times, and promote a positive, energetic workplace environment
    • Passion for delivering excellent customer service
    • College degree preferred
    • Housekeeping experience preferred
    • Working knowledge of SMS preferred

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