Boyne Resorts

Area Manager

Job Locations US-MI-Boyne Falls
Posted Date 2 weeks ago(7/27/2020 3:29 PM)
Requisition ID
2020-7700
# of Openings
1
Resort
Boyne Mountain Resort
Position Type
Full-Time Year Round
Season
Year Round
Targeted Job Start Date
8/7/2020
Category
Mountain Operations

Overview

The Area Manager is responsible for providing direct leadership, administration, coordination, and guidance for all aspects of ski area management.  These areas include and may not be limited to: Grooming Operations, Lift Operations, Lift Maintenance, Snowmaking, Ski Patrol, Terrain Parks, Fleet Maintenance, and Base Area and Road Operations.  Leadership of these key areas will align with corporate goals and objectives.  High level goals are to provide an exceptional environment for guests and employees to experience the services and amenities of the resort community.  Must provide high quality services while managing expenses.  This role is a key member of the Senior Leadership team within the Resort.

Responsibilities

The Area Manager's typical job functions include:

  • Creating and maintaining a culture of excellence
  • Creating, articulating, and leading goal setting exercises to achieve continually increasing levels of guest and staff satisfaction, and business performance
  • Responsible for leading, recruiting, training, retaining, and evaluating all personnel to insure effective, innovative, and professionally competent operations commensurate with corporate and resort philosophies
  • Developing budgets and controlling expenses for the departments to include all associated and assigned capital projects
  • Maintaining accountability for accrual expenditures within the scope and objective of approval budgets
  • Managing the purchasing and inventory associated with department operations to mutually agreed upon levels in support of effective operations
  • Maintaining proficient understanding of legal and risk management issues as directed and/or industry standards to include communication of appropriate information to staff for implementation
  • Overseeing the interpretation, administration, communication and implementation of government rules and regulations as they relate to department operations; such as ADA regulations, driver licensing, OSHA regulations and traffic direction certifications and  the maintenance of the buildings, all assigned machinery, tools, equipment, fuel island equipment, and any on-mountain fuel equipment
  • Developing and maintaining required and appropriate operational record keeping information systems to ensure regular analysis and effective management of operations
  • Maintaining proficient understanding of human resources, technology and service advances associated with areas of responsibility to insure changes are incorporated into department operations and/or issues are reviewed for future considerations
  • Maintaining required and appropriate operational record keeping and information systems to ensure regular analysis and effective management of department functions that are commensurate with department and corporate goals
  • Fostering and maintaining effective inter and intradepartmental communications and relations with all company departments to insure effective operations
  • Overseeing the specifications, negotiations and assigned purchase of new and replacement vehicles; managing the disposal of retired vehicles
  • Maintaining safety guidelines for fellow employees and guests
  • Developing and communicating short and long range department plans, goals, and objectives to staff and oversee the implementation of strategies
  • Contributing to the long range and general good care of mountain and base area operations
  • Other tasks may be assigned

Qualifications

This job might be for you if:

  • You have achieved a Bachelor’s degree or equivalent preferred; have a minimum of 5 years of experience in the ski/resort/hospitality industry; or equivalent combination of education and experience
  • You are a servant leader; can build and maintain a close-knit team;  have an interest in not only serving customers with excellence, you know the value of looking out for the best interests of your team members and can help maintain a fun work environment
  • You are flexible and always willing to learn more; understand the demands of exceeding customer needs and can work nights, weekends and holidays when needed
  • You are approachable and hospitable; able to communicate in a clear and friendly manner, and have a passion for Boyne's products and services
  • You have extensive public speaking and direct management experience is required; negotiating skills are preferred
  • You have proficient computer skills in Word, Excel, Microsoft Teams and Work Management software a plus
  • You have knowledge and participate in Winter and Summer sports preferred
  • You possess a strong understanding of Profit & Loss statements and other financial measures and reports

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