Boyne Resorts

Front Desk Agent

Job Locations US-MI-Petoskey
Posted Date 2 weeks ago(7/30/2020 10:37 AM)
Requisition ID
2020-7713
# of Openings
1
Resort
Inn at Bay Harbor
Position Type
Full-Time Year Round
Season
Year Round
Targeted Job Start Date
8/7/2020
Category
Lodging

Overview

Inn at Bay Harbor is a Marriott Autograph Collection Hotel nestled on the shoreline of Lake Michigan. It is a place and experience that is Exactly Like Nothing Else.

This is a full-time position. The Front Desk Agent will be responsible for handling front office reception and administration duties. This includes, but is not limited to: warmly greeting each and every guest and colleague, answering phones, handling company inquiries, completing guest registration and room assignment, as well as cashier work. Candidate must possess ability to handle a variety of tasks/requests at one time, and the ability to deal with a diverse set of individuals. Patience and politeness is key.

Responsibilities

  • Welcome, greet, and make guests feel comfortable and valued for the duration of their visit
  • Properly perform check-in/check-out procedures in regards to guest accounts
  • Keep accurate account of monies in cash drawer
  • Answer phones
  • Respond promptly and courteously to any guest request
  • Keep professional attitude and demeanor during all guest interactions
  • Demonstrate a working knowledge of resort services/functions and community events, including details such as: dates/times/locations

Qualifications

Must be available weekends, weeknights, and holidays

 

Applicants must be 18 years old

 

Long periods of standing required

 

Computer skills are mandatory

 

Inn at Bay Harbor Team Members and their eligible family members are provided with a benefit package like no other. Working here gives you access to both Boyne Resorts and Marriott team discounts. Simply put, you get the best of both worlds.

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