Greet and guide guests in their purchase of products offered by Loon Mountain. Master Loon’s services, promotions, and hours of operations in order to provide consistent information to all guests. Actively contribute to a safe and clean environment for all guests throughout Loon Mountain Resort. Provide quality customer service and act with accountability. As a customer focused organization, a crucial part of each employee’s job is to get and keep guests.
Develop a comprehensive understanding of Loon Mountain’s services and products including various rates, discounts offered, promotions, complimentary items and events.
Greet guests and quickly identify guest’s specific needs and steer them in the appropriate direction: Sign in stations, Snowsports Desk, Children’s Center, or New England Disabled Sports.
Identify guests that have reservations and assist them with the fulfillment of their reservation or help fit boots.
Provide directions and anticipate guest’s questions. Assist guests with sign in process.
Maintain a positive and friendly attitude and demeanor in all interactions.
Attend and participate in daily safety and service meetings.
Provide trail maps, brochures and contact information.
Actively promote a safe recreational environment by educating the public with regards to “Your Responsibility Code.”
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Retail experience a plus.