Barista is the Italian word for bartender, but is generally applied to a person who works in coffee bars and coffee houses here in the US. Baristas greet customers, take payments, and make all beverages within Local, State, Federal and Sunday River laws and guidelines. This role is a front-of-the-house, directly guest-facing, hands-on position, and will be trained, if not already experienced, to have thorough knowledge of classic Italian espresso drinks as well as more modern hot and cold brew coffee drinks.
Similar to bartenders, a barista is highly engaging with customers, strives to remember repeat customer’s drinks, and is often rewarded with the benefit of tips (based on their interactions with customers and the quality and details of the products they serve). A successful barista is a multitasker, organized, and able to work under pressure in an often fast-paced environment. A positive attitude and great customer service, along with high self-motivation and the desire to work with people go a long way in this role.
This position can be intense and high-stress during peak volume. A successful candidate must have the ability to do more than one thing at a time and maintain an upbeat, positive attitude at all times.
Baristas are responsible for proper money management, managing of the cash drawer, and accurate daily cashouts. The position requires the capacity to describe all items on the outlet's drink and food menus and spend the majority of the work day standing while and being able to push, pull, and lift up to 50 pounds. The shifts are both days and nights and include weekends and holidays with extra/longer shifts needed during periods of extremely heavy business (i.e., Christmas week and President's week). A barista is responsible for confirming that all opening and closing sidework have been done, completing the end-of-day cashout reconciliations, and securing the outlet at the end of the day.
Related experience preferred, but not required.