The Repair Technician is responsible for exceptional ski and snowboard tuning and repair to ensure the best-in-class guest service. Provides general information to the guests about The Summit and The Base Area. As a customer focused organization, a crucial part of each employee’s job is to get and keep guests.  Takes initiative to get any and all jobs completed accurately and proficiently and is someone who doesn’t understand the term “not my job.”

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.

• Greets customers and determines their repair needs.
• Adjusts and test bindings according to industry standards and regulations.
• Demonstrate excellent knowledge of all product and service levels and industry trends
• Sharpen, wax, mount and drill equipment as necessary
• Maintain shop cleanliness standards
• Monitor repair supply inventory
• Maintain working knowledge of products and trends within the snowsport industry
• Safely fit boots, skis and snowboards to customers as needed to assist Rental techs.
• Demonstrate to the customer how the bindings work.
• Perform general maintenance and repair on equipment.
• Be able to complete repair & liability forms with legible penmanship.
• Handle complaints from customers.
• Work as fast, yet as safely as possible during peak hours.
• Ensure our guests' safety by strict attention to detail and properly repair and adjust equipment.
• Answer questions about ski/snowboard equipment.
• Accept payment efficiently, with courtesy and diplomacy, entering the appropriate form of payment in the cash register, counting change policies and procedures.
• Provides superior service to all internal and external customers.
• Greets customers and determines their needs. 

COMPETENCIES

• Success With The Guest -Create a positive impression for our guests. Genuinely welcomes the guest: smiles, makes eye contact, engages the guest in conversation and thanks them for their patronage.
• Work Performance and Job Knowledge -Accuracy, attention to detail, volume of work produced and speed in which it is completed. Such knowledge may be gained from education, experience, training and the ability to adapt to new situations.
• Teamwork -Upbeat and dependable. Demonstrates the ability to cooperate, communicate and work as a team player with co-workers, supervisors, and outside contacts.
• Professionalism –Acts professionally and is respectful of others. Adherence to all uniform standards.
• Attendance/Punctuality – Communicates absences and schedule changes in a timely manner. Promptness in reporting to work and adherence to break and lunch schedules.
• Safety – Demonstrates safety consciousness with guests, resort and co-workers. Attends safety meetings and adheres to safety codes and procedures.

QUALIFICATIONS

High school education or equivalent; or up to one month related experience or training; or equivalent combination of education and experience. Must be 18 years or older.