Be the best in the snow sports lifestyle business.

The instructor will be responsible for a guest lesson experience, including but not limited to, welcoming people at the meeting place, guiding the learning experience, highlighting the student successes throughout the lesson and inviting them back as the lesson is completing. After attending free apprenticeship training, follow program and lesson content guidelines, own the snow sports school's safety culture, meet or exceed the guest expectation and support the Snow Sports School objectives. Essential focus will be to provide a friendly, fun, safe, caring and compassionate guest experience, time and time again.

The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.

• Effectively communicate with internal partners, leaders, colleagues and external guests, as appropriate. We are a people intensive business with many variables.
• Identify guest interests using our terrain based and/or skill based levels, a conversational understanding of their background as well as their expectations for the programming they purchased. Work collaboratively with team mates and leads to help form groups of similar interests and abilities.
• Encourage friends, family and others interested in snow sports to also become instructors.
• Meet schedule commitments to cover programming (i.e. products, prices, times, locations). Help cover as many of the 21 Red Days (peak business demand days) as possible.
• Facilitate your employee activation and separation processes by following the School’s guidelines.
• Follow uniform guidelines when wearing and caring for your uniform as outlined in the employee guide.
• Get involved in training and pursue your professional development. Actively assess your own skills and seek feedback and guidance from others that can support your development. Strive to be the best instructor you can be.
• Support School sales by learning, understanding and being able to explain School products, reservation processes and other operational procedures to staff and guests to enhance the guest experience.
• Clearly communicate information required to support accurate data collection and daily payroll.
• Make sure your personal information is accurate and up to date as required for maintaining accurate employee file details as well as receiving communications from the Snow Sports School.
• Follow company policies on the job and use employee benefits as they are meant to be used.
• Assist the snow sports school:
• Deliver guest programming with care & passion.
• Enthusiastically teach our programming from start to finish.
• Identify and evaluate guest experiences and share valuable insights with your leaders.
• Share your future goals with your leaders, so they can support you where possible.
• And other duties as assigned.

COMPETENCIES

• Support Team Work - By working effectively with fellow staff and leaders, by engaging schedule commitments, being on time, being pro-active in helping during meeting place activity and being willing to support the program offerings to help the school meet demand on peak and off peak dates.
• Pursue Professional Development - Take advantage of in-house apprenticeship instructor training and association based training and credentials, whether it is with PSIA. AASI, USSA or USASA. Improve capability and commitment to enhance guest satisfaction and drive retention and loyalty is desired.
• Guest Experience - Provide all guests with a caring and inspirational guided snow sport experience.
• Safety - Adhere and adopt our safety culture to achieve zero employee and guest incidents per season.

• Good communication is essential and helps enhance the work place.
• Capable and commitment to becoming an instructor.
• Willingness to work with children and adults of various ages, experience, athletic abilities, emotional and social backgrounds, ethnicity, and desires as it relates to snow sports.
• Ability to quickly grasp the dynamics of the teaching, learning and work place environment of a Snow Sports School.
• Ability to work independently with minimum amount of supervision.
• Ability to learn, evolve, adapt and change as an instructor and snow sports athlete.
• Ability to deal with deadline and workplace pressure while maintaining a professional presentation.
• Ability to identify and prioritize high value/ high leverage tasks and duties within a lively and often chaotic environment.
• Ability to guide quality snow sport experiences for guests, time and time again.
• While NOT mandatory, PSIA/AASI Youth Credentials and Certification favored.
• Effective verbal communication skills.
• Ability to Ski, Snowboard, and/or Nordic Ski with the ability and/or desire to develop one's proficiency as an instructor.
• Willingness to work with beginners.

EDUCATION and/or EXPERIENCE
High School or GED certificate preferred; passion for the alpine winter environment, teaching and snow sports experience preferred.