Boyne Resorts

Nordic Rental Cashier

Job Locations US-WA-Snoqualmie Pass
Posted Date 3 weeks ago(10/6/2020 1:46 PM)
Requisition ID
2020-8424
# of Openings
10
Resort
Summit at Snoqualmie
Position Type
Seasonal Full-Time or Part-Time
Season
Winter
Targeted Job Start Date
11/21/2020
Category
Mountain Sports and Adventures

Overview

The Nordic Rental Cashier is a front-line position that involves working with a potentially high volume of guests in a fast-paced environment. Cashiers are expected to sell and fulfill mountain products including, but not limited to: rentals, lessons, tickets, and retail items. As a member of the Nordic team, cashiers will need to be proficient in the product offerings of Summit East, and be a source of high quality customer service to our guests. Provides general information to the guests about The Summit and The Base Area.  As a customer focused organization, a crucial part of each employees' job is to get and keep guests.  Takes initiative to get any and all jobs completed accurately and proficiently and is someone who doesn’t understand the term “not my job.”

 

Responsibilities

The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position. 

  • Process rental transactions, discounts and returns
  • Be able to complete liability forms with legible penmanship.
  • Handle complaints from customers.
  • Work as fast, yet as safely as possible during peak hours.
  • Flexible working hours.  Some job sharing may be required.
  • Responsible for following all company standards in regards to paperwork, cash management and loss prevention standards.
  • Answer questions about ski/snowshoe equipment.
  • Answer shop phones courteously and professionally
  • Provides superior service to all internal and external customers.
  • Greets customers and determines their needs.
  • Must be able to assist guests with appropriate ski or snowshoe equipment as needed
  • Other duties as assigned.
     

COMPETENCIES

  • Success With The Guest -Create a positive impression for our guests. Genuinely welcomes the guest: smiles, makes eye contact, engages the guest in conversation and thanks them for their patronage.
  • Work Performance and Job Knowledge -Accuracy, attention to detail, volume of work produced and speed in which it is completed. Such knowledge may be gained from education, experience, training and the ability to adapt to new situations.
  • Teamwork -Upbeat and dependable. Demonstrates the ability to cooperate, communicate and work as a team player with co-workers, supervisors, and outside contacts.
  • Professionalism –Acts professionally and is respectful of others. Adherence to all uniform standards.
  • Attendance/Punctuality – Communicates absences and schedule changes in a timely manner.  Promptness in reporting to work and adherence to break and lunch schedules.
  • Safety – Demonstrates safety consciousness with guests, resort and co-workers.  Attends safety meetings and adheres to safety codes and procedures.

Qualifications

High school education or equivalent; or up to one month related experience or training; or equivalent combination of education and experience. Must have basic computer skills. Previous experience in dealing with the public and providing customer service is desired.  Previous cash handling experience is beneficial. Must be 18 years or older.

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