The Concierge & Reservation Agent primary responsibility is to call guests that have already made a reservation and garner all the information necessary for their reservation needs including but not limited to: All Snowsports Information such as date of birth, program, ski/ride ability, rental information such as shoe size, height, and weight. Upsell the guest into other programs that they may be interested in such as tubing, adventure center, cross country. Greet and help the reservation guest in the rental shop and guiding them through the rental/lesson process. Handle other duties, as assigned, to help the resort achieve superior guest service.
-Makes outgoing phone calls (also incoming) to guests to gain information for their up-coming reservation for any number of activities but with a concentration of snowsports and ski and snowboard rentals. To provide information on services and activities at the resort and in the resort area.
-Information needed for a reservation includes but is not limited to address, phone number, e-mail address, date of birth, height, weight, shoe size, ski or ride ability for all members of the reservation, confirming dates and activities and up-selling the guest into other programs and activities that might interest them. Taking payment for all reservations if needed.
-Confirming policies, times, and other pertinent information to the guest to enhance their whole experience and more specifically their arrival experience
-Inputting all data into our various computer systems such as RTP.
-Working in the rental shop greeting reservation guests as well as regular rental guests and guiding them through the rental/lesson process and helping them in any way to enhance their experience.
-Keeping abreast of resort’s departmental activities (i.e. rates, rentals, lessons and events).
-Contribute to team effort by participating in job sharing, assuming responsibility for the cleanliness of the resort and safety of guests and employee; participating in safety meetings; accepting diverse assignments; maintain a positive and friendly attitude and demeanor in all internal and external interactions.
-Some evening hours and weekends and holidays required.
-High degree of communication and cooperation between Central Reservations, Snowsports, Children’s Center and Rental departments.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A high school education; or up to one month related experience or training; or equivalent combination of education and experience.