The Tubing Ticket Seller has an excellent sense of humor, can handle difficult situations with a calm caring manner and knows what it takes to go “above and beyond” for our guests. This position provides top-level customer service with guests face to face. Responsible for collecting money from customers buying food or merchandise and making sure supplies is stock. Takes initiative to get any and all jobs completed accurately and proficiently and is someone who doesn’t understand the term “not my job.”

The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits. See more occupations related to this task.
• Issue receipts, refunds, credits, or change due to customers. See more occupations related to this task.
• Assist customers by providing information and resolving their complaints. See more occupations related to this task.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. See more occupations related to this task.
• Greet customers entering establishments. See more occupations related to this task.
• Answer customers' questions, and provide information on procedures or policies.
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. See more occupations related to this task.
• Stock shelves, and mark prices on shelves and items. See more occupations related to this task.
• Request information or assistance using paging systems. See more occupations related to this task.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. See more occupations related to this task.
• Calculate total payments received during a time period, and reconcile this with total sales. See more occupations related to this task.
• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

COMPETENCIES

• Success With The Guest -Create a positive impression for our guests. Genuinely welcomes the guest: smiles, makes eye contact, engages the guest in conversation and thanks them for their patronage.
• Work Performance and Job Knowledge -Accuracy, attention to detail, volume of work produced and speed in which it is completed. Such knowledge may be gained from education, experience, training and the ability to adapt to new situations.
• Teamwork -Upbeat and dependable. Demonstrates the ability to cooperate, communicate and work as a team player with co-workers, supervisors, and outside contacts.
• Professionalism –Acts professionally and is respectful of others. Adherence to all uniform standards.
• Attendance/Punctuality – Communicates absences and schedule changes in a timely manner. Promptness in reporting to work and adherence to break and lunch schedules.
• Safety – Demonstrates safety consciousness with guests, resort and co-workers. Attends safety meetings and adheres to safety codes and procedures.

Must have excellent communication and customer service skills. Position requires Candidate to be over the age of 18.

EDUCATION and/or EXPERIENCE

High School Diploma or GED. Customer service experience, both in person and on the phone preferred. Basic computer experience required. Must be able to multitask in a fast paced and sometimes stressful environment. Fluent in any language other than English a plus.