Housekeeping Supervisor is a full-time, year round position at Boyne Highlands Resort. The Supervisor works alongside all housekeeping team members to ensure clean, orderly and attractive conditions of the resort. Supervisors will also assist guests, housekeeping staff, and other departments in all housekeeping related functions in an efficient, courteous, and professional manner while maintaining high standards of service hospitality. wages starting at $14.00
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Inspect and ensure that all areas of resort are clean including guest rooms, meeting rooms, corridors, elevators, restrooms, stairwells and all other public spaces of property.
instruct team members in basic cleaning duties required and proper use of equipment and chemicals.
Become familiar with BOYNE’s accommodations, meeting facilities, common areas and furnishings.
Have daily assignments prepared for subordinates and meet with them to go over all duties of the day.
Handle the proper documentation for subordinates that do not follow rules and guidelines. See the lead supervisor or the executive housekeeper prior to the corrective action.
Maintain continuous training, education and development for team members.
Complete all required check lists and turn into Manager.
Handle all unusual requests and immediate guest concerns, and notify proper personnel if necessary.
Be knowledgeable about chemicals and equipment used.
Assist room attendants when necessary.
Check staffing schedule daily for changes and communicate to staff any changes that may affect them. The schedule may change daily or weekly due to fluctuations in expected business flow.
Provide Supervision and assistance for all team members in the housekeeping department. Directly supervises 20-30 team members in the Housekeeping Department. Supervisors will carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.