Boyne Resorts

Sugarloaf Call Center Reservations Agent

Job Locations US-ME-Carrabassett Valley
Posted Date 2 weeks ago(10/12/2020 1:21 PM)
Requisition ID
2020-8464
# of Openings
2
Resort
Sugarloaf
Position Type
Seasonal Full-Time
Season
Winter
Targeted Job Start Date
11/1/2020
Category
Lodging

Overview

Sugarloaf is seeking personable and friendly people to work as seasonal agents in our reservations call center for this upcoming winter season. A Sugarloaf Call Center Reservations Agent plays a key role in helping guests plan their Sugarloaf vacations. A Reservations Agent is expected to manage a high volume of telephone calls to assist guests in making their lodging reservations, selecting resort packages and lift ticket options, and also to be able to respond to guest queries regarding a wide variety of additional resort offerings. If you enjoy talking to people and creative problem solving, this is the job for you!

Responsibilities

  • Respond to a high volume of phone calls to assist guests with reservations and inquires
  • Be knowledgeable of resort offerings and events to assist guests in their vacation planning
  • Be able to develop knowledge of the resort and surrounding area to respond to general guest questions
  • Be able to forward guests with complaints/concerns to supervisor for resolution
  • Have the willingness to be trained on reservation software

Qualifications

  • Knowledge of industry and area preferred but not required.
  • Prior customer service/sales preferred but not required.
  • Willingness to learn is a must
  • Must be able to multi task, be well organized and detail oriented
  • Must be available weekends/nights/holidays
  • Must be at least 18 years of age and have a High School Degree or GED equivalent

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