Boyne Resorts

Sugarloaf Resort Front Desk Manager

Job Locations US-ME-Carrabassett Valley
Posted Date 1 month ago(10/29/2020 9:53 AM)
Requisition ID
2020-8665
# of Openings
1
Resort
Sugarloaf
Position Type
Full-Time Year Round
Season
Year Round
Category
Lodging
Targeted Job Start Date
11/9/2020

Overview

Sugarloaf's Lodging Team is looking for a reliable, well organized and outgoing person for their Resort Front Desk Manager position. The Resort Front Desk Manager oversees the daily operations for all Resort Front Desk roles. This role will ensure that staff excel at providing superior guest service and provide efficient, informative and unsurpassed guest service as required by the Boyne Resort Standards. This position will also perform ancillary jobs, complete assigned projects efficiently and accurately upon request, and will provide additional assistance to the GM of Lodging as needed. This is a full-time, year-round position that is eligible for benefits. If you have experience in customer service and enjoy working directly with guests in a fun and friendly environment as part of a supportive team, please apply today.

Responsibilities

  • Oversees daily operations and functions of all Resort Front Desk including Hotel and Condo Operations.    
  • Perform all MOD tasks as directed by the GM of Lodging expanded duties as required. 
  • Ensure all daily checklists are completed as directed.
  • Provide superior front desk service including but not limited to, using the computer to take reservations, quote/book lodging packages and running reports.
  • Keep the front desk area in exemplary condition and perform miscellaneous tasks as requested by supervisors and managers.   
  • Interact in a professional manner to all Guests, owners, and other Resort Departments. 
  • Follow Boyne Service Standards Check Check-In/Out Process that must be followed without exception and ensure other staff are following set standards.   
  • Facilitate Boyne Front Desk Service Standards review and improvements for all staff.  
  • Advanced understanding of RTP ticket system to print lodging and retail tickets as required. 
  • Operate the switchboard to take, or to answer questions, forward or transfer calls to expedite service. 
  • Perform cash reconciliation duties; prepare bank deposits, apply payments to accounts and deliver deposits for delivery. It is expected that hourly staff will punch out at the nearest time clock. Organize and record vouchers, separate and total credit cards, and research variances. 
  • Detailed communication of all guest interactions including: E-mail to parties that need to be notified, guest opportunity log tracking and all tasks that may be added on a seasonal basis.  
  • Additional task including implementing and coordinating activities for on wind hold days and ensure guests are informed of the added events. 
  • Job shadow supervisors and managers to learn advanced duties to enhance this position. 
  • Represent Team Boyne in all aspects of the position. 

Qualifications

  • Must be able to work days, evenings and weekends. Shifts must be flexible to business levels or as required by the department managers
  • Minimum of high school diploma or degree equivalent required
  • Good communication skills are a must, must be very comforable with telephone communication
  • At least 6 months of experience in customer service preferred
  • Experience with money handling, switchboard, and computers also preferred

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