Boyne Resorts

Tubing Operations Manager

Job Locations US-WA-Snoqualmie Pass
Posted Date 3 weeks ago(11/6/2020 7:16 PM)
Requisition ID
2020-8712
# of Openings
1
Resort
Summit at Snoqualmie
Position Type
Seasonal Full-Time
Season
Winter
Category
Mountain Operations
Targeted Job Start Date
11/16/2020

Overview

POSITION SUMMARY

The Summit Tubing Operations Manager will be responsible for running the day to day operations of the Tubing Park at The Summit at Snoqualmie including hiring, training, ordering of Food and Beverage products, monthly inventory and the supervision of all tubing staff. Snow Tubing Operations Manager will lead by example, setting the standard for providing an outstanding customer experience through professionalism, extensive training and a friendly, welcoming demeanor.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.

  • Provide a consistent and pleasant customer experience.
  • Have regular contact with customers, including instruction, problem resolution and addressing concerns.
  • Help hire, train, and develop Snow Tubing staff, in a secure, civil and energized work environment.
  • Schedule and manage employees for work sessions as conditions and guest visits dictate.
  • Oversee the appropriate set-up of the Tubing site, its boundaries, markings, signage, access points, customer service infrastructure or amenities and any other routines on a daily basis, or as needed. Oversee the appropriate shutdown protocols at the end of each tubing day, ensuring that all departmental equipment and supplies are secured and removed from public use.
  • Maintain orderly traffic within tubing area. Keep to schedules and session timing.
  • Meet or exceed customer expectations and company standards for cleanliness.
  • Educate, advise and assist tubing customers as needed and required, including best practices for their warmth, well-being and an enjoyable experience.
  • Understand The Summit standards, policies and practices. Communicate them to customers and/or employees effectively when needed. Take corrective measures as appropriate.
  • Communicate daily (or more frequently, as needed) with Mountain Operations regarding any conditions or occurrence which could affect the best possible operation of the Tubing department.
  • Communicate any changes of schedule, operational practice or anything that affects customer experiences to the Operations Manager, Ski Patrol and/or Main Office staff quickly and appropriately as needed. Understand and use proper radio and communications protocols.
  • Establish and maintain good, routine communication with the Mountain Operations Director and the Director of Tubing Operations. Ensure that information is passed along efficiently and accurately.
  • Maintain any logbooks, reports, protocols associated with this department.

 

In addition, the Snow Tubing Operations Manager may assist with:

    • General customer service for questions, offering information, assistance and problem solving.
    • Promoting, scheduling and facilitating Snow Tubing Groups

 

  • Perform assigned tasks not necessarily related to this specific job, but essential to the successful operation of the resort.
  • Other duties as assigned

 

COMPETENCIES

  • Guest Service – High commitment and acumen in delivering excellent customer service in a high volume environment where proactive problem solving is key. Ability to model guest service behaviors and train staff to do the same, including fielding customer questions, offering information, and providing customer assistance with friendly efficiency.
  • Work Performance and Job Knowledge -Accuracy, attention to detail, volume of work produced and speed in which it is completed. Such knowledge may be gained from education, experience, training and the ability to adapt to new situations.
  • Teamwork -Upbeat and dependable. Demonstrates the ability to cooperate, communicate and work as a team player with co-workers, supervisors, and outside contacts.
  • Professionalism –Acts professionally and is respectful of others. Adherence to all uniform standards.
  • Attendance/Punctuality – Communicates absences and schedule changes in a timely manner. Promptness in reporting to work and adherence to break and lunch schedules.
  • Safety – Demonstrates safety consciousness with guests, resort and co-workers. Attends safety meetings and adheres to safety codes and procedures.

 

Qualifications

QUALIFICATIONS

  • At least 18 years of age
  • Management and customer service experience
  • Able to stand/walk/work outside, on snow, in winter conditions, for extended periods of time.
  • Possess requisite clothing, boots and gear for a winter environment and for adverse and variable weather.
  • Able to shovel or move snow, carry tubes, move mats and assist customers when necessary.
  • Available to work Wednesdays thru Sundays, including Friday and Saturday evenings as needed, plus additional holiday periods, from November – late March. Adaptable to flexible schedules.
  • Reliable transportation in all weather conditions.
  • Enthusiastic, friendly and able to interact with both staff and resort guests of all ages
  • English language competency; reading, writing and speaking. Other language skills are useful
  • Computer skills. Able to learn and use proprietary software and systems
  • Must obtain Washington State Food Handler Permit
  • Good computer skills required – Microsoft Office (Word, Excel, Outlook)
  • Prior involvement with winter recreation useful, but not required.

EDUCATION and/or EXPERIENCE
High school degree, diploma or a GED equivalent qualification from an accredited institution preferred. Previous supervisory experience preferred.

 

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. The employee will be required to assist in shoveling snow.

 

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions and vibration. The employee is frequently exposed to extreme cold. The employee is occasionally exposed to moving mechanical parts and fumes or airborne particles. The noise level in the work environment is usually loud. Could be required to shovel snow which would put the employee in cold, wet and icy conditions. Work performed on day and/or night shifts.

 

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