Boyne Resorts

Guest Services | Sales Manager | Full Time Year Round

Job Locations US-NH-Lincoln
Posted Date 2 weeks ago(11/16/2020 11:57 AM)
Requisition ID
# of Openings
Loon Mountain
Position Type
Full-Time Year Round
Year Round
Targeted Job Start Date


Responsible for soliciting and maintaining/increasing business for all Loon products. As a guest-focused organization, a crucial part of each employees' job is to get and keep guests.


Increase individual and group (domestic and international) travel to Loon, new and repeat business solicitation using sales database, research and prospecting calls.

Professional attire, demeanor along with a can-do attitude each and every day.

Book, coordinate and fulfill winter & summer day groups, events, weddings and other social functions.

Coordinate fulfillment of groups, events, weddings and social functions booked, to include communication and coordination with other departments; creation of function sheets detailing all group or function details, including dates, times, venues, activities, menus, special arrangements, etc.; printing tickets

Expedite groups requiring lodging to area lodging properties.

Coordinate bulk and consignment ticket programs with offsite locations (lodging properties, ski and sport shops), including account reconciliation.

Ensure timely payment for groups and functions; posting of payments to point of sale.

Maintain sales reports including pace and actualized sales reports by market segment, as well as various other reports that help us track our business on a day to day and year over year basis.

Utilizing the software Delphi to produce function sheets, calendars and sales reports

Represent and promote resort through public presentations at functions, ski clubs, etc.

Organize and execute familiarization trips to generate more individual & group business.

Represent Loon at consumer shows for both summer and winter business.

Generate new ideas for developing new business for all areas of the resort.

Outside sales calls, visits, email and snail mail correspondence.

Conduct site tours with prospective clients, including weddings.

Build awareness for all the Boyne Resorts cooperative programs.

Work to build tour operator and travel agent business, domestic and international.

Community involvement, i.e. network within the local community.

Ensuring all sales materials are current and up to date.

Attend and participate at sales and marketing meetings on a regular basis.

Contribute to the team effort by participating in job sharing (when doing so will not interfere with the delivery of services to groups), assuming responsibility for the cleanliness of the resort and safety of guests and employees: accepting diverse assignments: maintain a positive and friendly attitude and demeanor in all internal and external interactions.

Maintain sales contacts and data in Delphi/Salesforce system.



4-year college degree. Qualified candidate will have a minimum of 2 years sales experience. Hospitality sales background preferred.


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