Boyne Resorts

Front Desk Manager -Huntley Lodge

Job Locations US-MT-Big Sky
Posted Date 7 days ago(11/23/2020 5:37 PM)
Requisition ID
2020-8774
# of Openings
1
Resort
Big Sky Resort
Position Type
Seasonal Full-Time
Season
Winter
Category
Lodging
Targeted Job Start Date
11/26/2020

Overview

The Huntley Front Desk Manager assists the  with maintaining and improving lodging operations by training, supervising, working with, and motivating Huntley Front Desk Associates while communicating effectively with lodging and all other departments to create a positive, professional work environment.

Responsibilities

  • Work as a Front Desk Associate (see Front Desk Associate Job Description for Details)
  • Lead and support Huntley Front Desk Team
  • Embody leadership through action, speech, tone of voice, demeanor, attitude and work ethic
  • Hold all employees to a high level of performance
  • Take action to quickly and creatively solve guest and employee problems
  • Use judgment to authorize instances such as refunds, discounts higher than 10%, upgrades, etc.
  • Communicate any guest or employee problems in detail to Front Desk Manager
  • Communicate professionally in detail with MOD when needed in a timely manner
  • Assist with initial and continued training of Huntley Front Desk Associates
  • Meet weekly with Front Desk Manager to set, assess, and discuss team goals
  • Contribute to agenda for Huntley Front Desk Staff meetings
  • Communicate effectively with guests, employees, and managers
  • Contribute to creating a culture of positivity, productivity, and professionalism
  • Stay calm and maintain quality of work while under pressure
  • Abide by and uphold Big Sky Resort and Boyne, USA policies and procedures

Qualifications

  • Must be a Lodging Employee who has completed at least one season
  • Positive attitude
  • Excellent communication skills
  • Attention to detail

All full time seasonal employment at Big Sky Resort includes:

  • FREE All Access Ski Pass and eligibility for Montana Ski Area Association (ski other Montana hills and Boyne properties for free)
  • Discounted skiing for friends and family
  • Discounted ski/snowboard lessons/rentals and F&B/retail discounts at all Boyne outlets
  • Eligibility for affordable employee housing and lodging discounts for friends and family
  • Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
  • FREE Basecamp activities including zip line course
  • Monthly employee events

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