Cross Country Center Desk Attendant is as part or full-time, seasonal position at Boyne Mountain Resort. Attendants are responsible for providing quality service to guests by responding to their questions and requests and scheduling tours promptly, efficiently, and courteously on phone calls and during check-in process.
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Essential Job Functions (including but not limited to):
Register, process, and greet guests and promptly.
Develop a thorough knowledge of all activities offered at the Cross Country Center.
Verify all guest information and ensure proper paperwork is completed at time of check-in.
Know all cash handling procedures. Possesses a thorough knowledge of credit and traveler's check cash handling procedures and adhere to them.
Answer telephones promptly using proper telephone etiquette and appropriate script.
Keep Cross Country Center Manager fully informed of all problems or unusual matters of possible significance.
This job has no supervisory responsibilities.
Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
Knowledge of Microsoft products such as Word and Excel, or other word processing and spreadsheet software required. Experience with point of sale software preferred.
While performing the duties of this Job, the Team Member is regularly exposed to high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; risk of electrical shock; explosives; risk of radiation and vibration. The Team Member is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate.