Boyne Resorts

Guest and Visitor Relations Liaison

Job Locations US-WA-Snoqualmie Pass
Posted Date 3 weeks ago(12/29/2020 1:44 PM)
Requisition ID
2020-8948
# of Openings
14
Resort
Summit at Snoqualmie
Position Type
Seasonal Full-Time or Part-Time
Season
Winter
Category
Marketing
Targeted Job Start Date
12/30/2020

Overview

Are you an outdoors lover? As a Guest & Visitor Relations Liaison at The Summit at Snoqualmie, you are the first point of contact for guests and visitors arriving at The Summit.  Your job is providing great guest service while educating guests and visitors about The Summit and other Snoqualmie Pass outdoor recreation offerings. 100% of your time is spent outside.

 

You'll be greeting everyone entering the resort & directing them to the appropriate location for their planned or desired activity. You'll be doing crowd control and guiding visitors as they arrive, whether in the parking lot, base area, as people enter the lift maze, or any other outdoor location as assigned. You'll educate visitors and guests about The Summit's mask-wearing policy & other applicable policies. You'll persuasively inspire visitors and guests to comply with these policies so that everyone has the best outdoor experience - whether at The Summit or using other area locations. You'll deliver a great guest experience by helping everyone pursue their recreation of choice in the appropriate location (Summit facilities, SnoPark, etc). 

 

You'll direct Summit guests (ticket purchasers, passholders, and tubing guests) to the appropriate Summit area, and you'll guide general public who do not have a reserved ticket or season pass to alternate sightseeing and snow play locations or The Summit overflow parking lot C5. Crucially, as referenced above, you will also promote safe and healthy experiences at The Summit by educating guests and members of the public about The Summit’s mask-wearing and other safety policies.

 

You will work closely with the Guest Services, Parking & Security and departments. This is a critical role where guest service skills, communication skills, and problem-solving skills are essential.

Responsibilities

The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.

  • Responsible for directing all incoming visitors to the appropriate location 
  • Proactively engages with all visitors in a friendly, directive and decisive manner 
  • Provides informational material for sightseeing and snow playing public. 
  • Proactively educates guests and members of the public about mask-wearing and other safety policies. 
  • Persuasively enforces mask-wearing and other safety policies with guests and members of the public.  
  • Escalates situations to Guest Services, Security or Supervision as needed. 
  • Other duties as assigned.

COMPETENCIES

  • Success With The Guest & General Public -Create a positive impression for our guests. Genuinely welcomes the guest: smiles, makes eye contact, engages the guest in conversation and thanks them for their patronage.
  • Work Performance and Job Knowledge -Accuracy, attention to detail, volume of work produced and speed in which it is completed. Such knowledge may be gained from education, experience, training and the ability to adapt to new situations.
  • Teamwork -Upbeat and dependable. Demonstrates the ability to cooperate, communicate and work as a team player with co-workers, supervisors, and outside contacts.
  • Professionalism –Acts professionally and is respectful of others. Adherence to all uniform standards.
  • Attendance/Punctuality – Communicates absences and schedule changes in a timely manner. Promptness in reporting to work and adherence to break and lunch schedules.
  • Safety – Demonstrates safety consciousness with guests, resort and co-workers. Attends safety meetings and adheres to safety codes and procedures.

Qualifications

QUALIFICATIONS

  • Passion for providing outstanding customer service
  • Problem resolving and positive attitude
  • Ability to maintain calm, firm, and friendly demeanor
  • Outgoing personality

 

EDUCATION and/or EXPERIENCE
Ideal candidate enjoys being outdoors for extended periods, as well as engaging with people. Customer service experience, both in person and on the phone preferred.  Must be 18 years of age or older.

 

PHYSICAL DEMANDS / WORK ENVIRONMENT
While performing the duties of this job, the employee is regularly required to stand in the snow and to talk or hear. The employee frequently is required to stand and walk in snow and on uneven surfaces. While performing the duties of this job, the employee may be regularly exposed to moving mechanical parts, moving cars, fumes or airborne particles, and outside weather conditions.  The noise level in the work environment is usually moderate. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must be able to occasionally shovel snow.

 

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. The Summit at Snoqualmie will provide reasonable accommodations to qualified persons with known disabilities to allow an individual to perform the essential functions of his or her job, as required by law.  If you believe you require reasonable accommodation you should let your supervisor or human resources representative know as soon as possible.

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