This job requires extensive, daily contact with both Big Sky Resort guests and Big Sky Resort employees. Customer service is a key element of the job and adherence to Big Sky Resort’s service values is mandatory. For the most part, Big Sky Resort employees are the IT department’s customers.

• Provide desktop PC support to Big Sky Resort employees and customers. Receives general direction from management and performs tasks independently.
• Assist with administering and maintaining production servers and enterprise applications that support Big Sky Resort’s operations.
• Install and/or replacing network devices such as switches, wireless access points, wireless bridges, webcams, printers, phones, etc.
• Organized and self-motivated.
• Excellent communication and guest service skills with both technical and business team members.
• Team player.
• Judgment - Exhibits sound and accurate judgment.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve.
• Committed to continuous improvement and proactive with prioritizing tasks.
• Dependable - Follows instructions, Responds to management direction.
• Maintain network cabling infrastructure (indoor and outdoor). Repair or replace defective wiring.  Install wiring to support renovation, relocation, or new construction.  Terminate wiring.
• Use logic, deductive reasoning and/or vendor support to resolve difficult problems. Maintain positive and functional vendor relationships.
• Provide new users with basic instruction. Develop innovative ways to improve and/or streamline current processes.
• Maintain stocks of consumable supplies.
• May be assigned additional tasks by management.
• Use of personal vehicle for travel within the Big Sky area is required while on duty. Mileage reimbursement will be provided.

Supervisory Responsibilities:

No direct staff supervision is required.  Will be tasked as a project leader for IT projects. 

Knowledge and Skills:

• Require a minimum of High School diploma or equivalent. Desire 2 years related work experience.
• Advanced knowledge of CAT5 and above cabling, T568B wiring standard, and cable count color codes a plus.
• Computer literacy and proficiency with Microsoft Windows and Microsoft Office applications is required.
• Ability to use basic hand tools is required.
• Ability to use logic, vendor support, reference manuals, Internet resources, and documentation to solve problems is required.
• Valid driver’s license with an acceptable driving record for company insurance purposes.
• Ability to ski or snowboard at or above the beginner level to perform on-mountain tasks.

Extent of Public Contact:

This job requires extensive, daily contact with both the public, Big Sky Resort guests and Big Sky Resort employees.  Customer service is a key element of the job and adherence to Big Sky Resort’s service values is mandatory.  For the most part, Big Sky Resort employees are the IT department’s customers.

Physical Demands:

• Ability to lift up to 50 lbs.
• Ability to use common technician hand tools.
• Ability to work in areas without handicap access.
• Ability to work on a ladder.
• Ability to communicate verbally with public, customers and employees.
• Ability to read manuals, documentation and computer screens.
• Ability to operate a motor vehicle.

Working Conditions and Environment:

• Weekend work schedule required.
• Night work schedule may be required.
• The successful applicant will be required to carry a cellular phone and to be on call.
• Working environment can include dirty, dusty, damp, dark, hot and cold conditions.
• Appropriate equipment will be provided for hazardous conditions.