Boyne Resorts

Lead Information Systems Coordinator

Job Locations US-MT-Big Sky
Posted Date 3 weeks ago(2/8/2021 2:06 PM)
Requisition ID
# of Openings
Big Sky Resort
Position Type
Full-Time Year Round
Information Technology
Targeted Job Start Date


This job requires extensive, daily contact with both Big Sky Resort guests and Big Sky Resort employees. Customer service is a key element of the job and adherence to Big Sky Resort’s service values is mandatory. For the most part, Big Sky Resort employees are the IT department’s customers.


Job Requirements:


  • Provide desktop PC support to Big Sky Resort employees and customers. Receives general direction from management and performs tasks independently.
  • Assist with administering and maintaining production servers and enterprise applications that support Big Sky Resort’s operations.
  • Install and/or replacing network devices such as switches, wireless access points, wireless bridges, webcams, printers, phones, etc.
  • Organized and self-motivated.
  • Excellent communication and guest service skills with both technical and business team members.
  • Team player.
  • Judgment - Exhibits sound and accurate judgment.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve.
  • Committed to continuous improvement and proactive with prioritizing tasks.
  • Dependable - Follows instructions, Responds to management direction.
  • Maintain network cabling infrastructure (indoor and outdoor). Repair or replace defective wiring.  Install wiring to support renovation, relocation, or new construction.  Terminate wiring.
  • Use logic, deductive reasoning and/or vendor support to resolve difficult problems. Maintain positive and functional vendor relationships.
  • Provide new users with basic instruction. Develop innovative ways to improve and/or streamline current processes.
  • Maintain stocks of consumable supplies.
  • May be assigned additional tasks by management.
  • Use of personal vehicle for travel within the Big Sky area is required while on duty. Mileage reimbursement will be provided.


Supervisory Responsibilities:


  • Will be tasked as a project leader for IT projects.
  • Triage and assign Incident Reports to team members.
  • Convert Incident Reports to Service Request as appropriate
  • Manage Service Requests, which includes:
    • Assign team
    • Schedule tasks
    • Create an accurate budget
    • Acquire necessary equipment and materials
    • Coordinate with required service providers
    • Follow up with Stakeholders to access value of delivery
  • Develop accurate KPI and reporting to drive Continuous Improvement.
  • Document Common Service Requests in the Service Catalog.
  • Document Incident Responses in the Knowledge Base.
  • Monitor status of all systems and report to leadership as necessary.
  • Team building
  • Staff mentoring & coaching to complete tasks
  • Good verbal and written communication ability
  • Microsoft Windows and Office applications
  • VMWare administration
  • Cisco managed network administration
  • Avaya PBX administration
  • Network and voice cabling installation
  • Network devices installation such as switches, printers, phones, etc.
  • Ability to use logic and deductive reasoning to diagnose and solve complex problems


Knowledge and Skills:

  • Require a minimum of High School diploma or equivalent. Desire 2 years related work experience.
  • Advanced knowledge of CAT5 and above cabling, T568B wiring standard, and cable count color codes a plus.
  • Computer literacy and proficiency with Microsoft Windows and Microsoft Office applications is required.
  • Ability to use basic hand tools is required.
  • Ability to use logic, vendor support, reference manuals, Internet resources, and documentation to solve problems is required.
  • Valid driver’s license with an acceptable driving record for company insurance purposes.
  • Ability to ski or snowboard at or above the beginner level to perform on-mountain tasks.

Extent of Public Contact:


This job requires extensive, daily contact with both the public, Big Sky Resort guests and Big Sky Resort employees.  Customer service is a key element of the job and adherence to Big Sky Resort’s service values is mandatory.  For the most part, Big Sky Resort employees are the IT department’s customers.


Physical Demands:

  • Ability to lift up to 50 lbs.
  • Ability to use common technician hand tools.
  • Ability to work in areas without handicap access.
  • Ability to work on a ladder.
  • Ability to communicate verbally with public, customers and employees.
  • Ability to read manuals, documentation and computer screens.
  • Ability to operate a motor vehicle.

Working Conditions and Environment:

  • Weekend work schedule required.
  • Night work schedule may be required.
  • The successful applicant will be required to carry a cellular phone and to be on call.
  • Working environment can include dirty, dusty, damp, dark, hot and cold conditions.
  • Appropriate equipment will be provided for hazardous conditions.

All full time year round employment at Big Sky Resort includes:

  • Options for Health, Vision/Dental and Life Insurance
  • Paid Time Off tier structure
  • FREE All Access Ski/Golf Pass for yourself and spouse/dependents
  • Retail/F&B discounts at all Boyne outlets


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