Boyne Resorts

Lead Information Systems Coordinator

Job Locations US-MT-Big Sky
Posted Date 3 weeks ago(2/8/2021 2:06 PM)
Requisition ID
2021-9086
# of Openings
1
Resort
Big Sky Resort
Position Type
Full-Time Year Round
Category
Information Technology
Targeted Job Start Date
2/8/2021

Overview

This job requires extensive, daily contact with both Big Sky Resort guests and Big Sky Resort employees. Customer service is a key element of the job and adherence to Big Sky Resort’s service values is mandatory. For the most part, Big Sky Resort employees are the IT department’s customers.

Responsibilities

Job Requirements:

 

  • Provide desktop PC support to Big Sky Resort employees and customers. Receives general direction from management and performs tasks independently.
  • Assist with administering and maintaining production servers and enterprise applications that support Big Sky Resort’s operations.
  • Install and/or replacing network devices such as switches, wireless access points, wireless bridges, webcams, printers, phones, etc.
  • Organized and self-motivated.
  • Excellent communication and guest service skills with both technical and business team members.
  • Team player.
  • Judgment - Exhibits sound and accurate judgment.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve.
  • Committed to continuous improvement and proactive with prioritizing tasks.
  • Dependable - Follows instructions, Responds to management direction.
  • Maintain network cabling infrastructure (indoor and outdoor). Repair or replace defective wiring.  Install wiring to support renovation, relocation, or new construction.  Terminate wiring.
  • Use logic, deductive reasoning and/or vendor support to resolve difficult problems. Maintain positive and functional vendor relationships.
  • Provide new users with basic instruction. Develop innovative ways to improve and/or streamline current processes.
  • Maintain stocks of consumable supplies.
  • May be assigned additional tasks by management.
  • Use of personal vehicle for travel within the Big Sky area is required while on duty. Mileage reimbursement will be provided.

 

Supervisory Responsibilities:

 

  • Will be tasked as a project leader for IT projects.
  • Triage and assign Incident Reports to team members.
  • Convert Incident Reports to Service Request as appropriate
  • Manage Service Requests, which includes:
    • Assign team
    • Schedule tasks
    • Create an accurate budget
    • Acquire necessary equipment and materials
    • Coordinate with required service providers
    • Follow up with Stakeholders to access value of delivery
  • Develop accurate KPI and reporting to drive Continuous Improvement.
  • Document Common Service Requests in the Service Catalog.
  • Document Incident Responses in the Knowledge Base.
  • Monitor status of all systems and report to leadership as necessary.
  • Team building
  • Staff mentoring & coaching to complete tasks
  • Good verbal and written communication ability
  • Microsoft Windows and Office applications
  • VMWare administration
  • Cisco managed network administration
  • Avaya PBX administration
  • Network and voice cabling installation
  • Network devices installation such as switches, printers, phones, etc.
  • Ability to use logic and deductive reasoning to diagnose and solve complex problems

Qualifications

Knowledge and Skills:

  • Require a minimum of High School diploma or equivalent. Desire 2 years related work experience.
  • Advanced knowledge of CAT5 and above cabling, T568B wiring standard, and cable count color codes a plus.
  • Computer literacy and proficiency with Microsoft Windows and Microsoft Office applications is required.
  • Ability to use basic hand tools is required.
  • Ability to use logic, vendor support, reference manuals, Internet resources, and documentation to solve problems is required.
  • Valid driver’s license with an acceptable driving record for company insurance purposes.
  • Ability to ski or snowboard at or above the beginner level to perform on-mountain tasks.

Extent of Public Contact:

 

This job requires extensive, daily contact with both the public, Big Sky Resort guests and Big Sky Resort employees.  Customer service is a key element of the job and adherence to Big Sky Resort’s service values is mandatory.  For the most part, Big Sky Resort employees are the IT department’s customers.

 

Physical Demands:

  • Ability to lift up to 50 lbs.
  • Ability to use common technician hand tools.
  • Ability to work in areas without handicap access.
  • Ability to work on a ladder.
  • Ability to communicate verbally with public, customers and employees.
  • Ability to read manuals, documentation and computer screens.
  • Ability to operate a motor vehicle.

Working Conditions and Environment:

  • Weekend work schedule required.
  • Night work schedule may be required.
  • The successful applicant will be required to carry a cellular phone and to be on call.
  • Working environment can include dirty, dusty, damp, dark, hot and cold conditions.
  • Appropriate equipment will be provided for hazardous conditions.

All full time year round employment at Big Sky Resort includes:

  • Options for Health, Vision/Dental and Life Insurance
  • Paid Time Off tier structure
  • FREE All Access Ski/Golf Pass for yourself and spouse/dependents
  • Retail/F&B discounts at all Boyne outlets

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