Boyne Resorts

IT Technical Services Manager

Job Locations US-MI-Petoskey
Posted Date 1 week ago(2/22/2021 11:52 AM)
Requisition ID
# of Openings
Boyne Corporate
Position Type
Full-Time Year Round
Information Technology
Targeted Job Start Date


Boyne Resorts is looking for a new addition to our IT team!  Enjoy the perks of working Full Time Year Round for a Four Seasons Resort with locations spanning the United States from east to west and in Vancouver, BC.  You will receive healthcare and PTO benefits as well as golf and ski privileges, food and beverage and retail discounts, reduced room rates, and more.  Qualified applicants must be willing and available to travel when needed.


Boyne Resorts Team Member Perks

Health, Dental, and Vision Insurance
Paid Time Off
Free access to skiing and resort activities for team member and dependents
Resort and industry discounts


Work Environment:

Office setting at one of the Boyne Resorts locations and/or a home office may be utilized. Occasional travel within the US and/or Canada may be required.


Typical job responsibilities include but are not limited to:

  • Ensure reported incidents are assigned and categorized in the IT Service Management tool
  • Maintain compliance with written IT policies/standards/processes/work instructions
  • Perform daily checks as assigned and within specified time limits
  • Oversee monitoring indications and alerts
  • Oversee server backups and disk space alerting
  • Oversee user account management
  • PBX voice systems oversight and escalation support
  • RFID lift access control escalation support
  • Assist with PCI compliancy and cybersecurity related tasks
  • Plan projects and prepare estimates/cost requirements of materials, equipment, and labor
  • Study relevant publications, and attend conferences and webinars in order to stay current with relevant technological developments
  • Review and understand written documentation
  • Update/maintain documentation/inventories as assigned
  • Use vendor support as required
  • Perform special projects and other duties as assigned


Ideal candidate posess the following competencies:

  • Excellent verbal and written communication skills with both technical and business team members
  • Knowledge and experience with Microsoft desktop operating systems, Office applications suite, Office 365 and Active Directory
  • Basic understanding of DNS, DHCP, IP addressing, local area networking and connectivity troubleshooting
  • Ability to set priorities and adapt to changes in a quick, professional manner
  • Ability to use discretion when handling confidential information
  • Utilizes logic and deductive reasoning to diagnose and solve complex problems
  • Organized and self-motivated
  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions
  • Quality - Demonstrates accuracy and consistency
  • Dependable – begins shift on-time and follows instructions

Education, Experience, and Certifications:

  • Any combination of education and training that demonstrates the ability to perform the duties and responsibilities as described
  • Demonstrated experience in Information Technology and a familiarity with the Microsoft technology stack is essential
  • A desire for life-long learning is a must
  • ITIL certification is a plus


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