Boyne Resorts

Heather Highlands Inn Housekeeping Supervisor

Job Locations US-MI-Harbor Springs
Posted Date 1 week ago(4/5/2021 10:15 AM)
Requisition ID
# of Openings
Boyne Highlands Resort
Position Type
Full-Time Year Round
Year Round
Targeted Job Start Date


This is a full time, year around position.  Needs to have organizational skills and some knowledge of computers, but will train.  The hours are 8:00 am till end of day. Weekends and holidays are a must.  This person needs to be dependable and flexible with hours as they will have to cover a later shift some days.  This person needs to have an eye for detail as they are responsible for checking each unit before arrival for cleanliness and maintenance issues.  The duties of this person include, but not limited to opening the office each morning, when another isn’t available, check all voicemails and e-mails and ensure they are responded to within 24 hours.  Completing the daily charts for the teams in a timely manner to ensure the teams start on time.  Assign out necessary tools or equipment to the staff.  Manage all aspects of the housekeeping system to ensure smooth, accurate and timely records of vacant, clean, out of order and ready rooms.  Communicate with front desk on a variety of items, including when rooms are ready for arrival, guest requests and other assigned items.  Communicate with owner’s services on any issues, maintenance or otherwise regarding the rooms.  Keep lost and found records.  Check all rooms before each arrival for any issues and either fixing or reporting issues to appropriate department.  Manage a 2-way radio and multi-line phones, prioritizing calls and requests.  Train new team members.




Open office each morning and answering voicemails and e-mails.

Prepare daily assignment sheets for each team in a timely manner.

Manage a 2-way radio and multi-line phone, prioritizing calls and requests.

Manage all aspects of housekeeping system to ensure smooth, accurate and timely record of vacant, clean, out of order and ready rooms.

Maintain communication between other departments and owner’s services when needed.

Inspecting of units.

Train new team members


Requirements: Prior housekeeping experience is required


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