Full-time, year-round position at Heather Highlands Inn owner units. Directs housekeeping program to ensure clean, orderly, and attractive conditions of the resort. This individual is responsible for the overall direction, coordination, and evaluation of the housekeeping department. They carry out manager responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and coaching team members; addressing complaints and resolving problems.
experience in a housekeeping department preferred. Must be able to coach, mentor the housekeeping team.
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Job responsibilities but not limited to:
Interviewing, hiring, and educating Team Members; planning, assigning and directing work; appraising performance, positive reinforcement and counseling Team Members, addressing Guest and Team Member comments with timely, resolution of issues.
Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Education and/or Experience
Associate's degree (A.A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
Manager must possess a valid driver’s license.
Knowledge of Database software; Internet software; Spreadsheet software and Word Processing software required.