Boyne Resorts

Heather Highlands Inn Housekeeping Manager

Job Locations US-MI-Harbor Springs
Posted Date 1 week ago(4/5/2021 10:16 AM)
Requisition ID
# of Openings
Boyne Highlands Resort
Position Type
Full-Time Year Round
Year Round
Targeted Job Start Date


Full-time, year-round position at Heather Highlands Inn owner units. Directs housekeeping program to ensure clean, orderly, and attractive conditions of the resort. This individual is responsible for the overall direction, coordination, and evaluation of the housekeeping department. They carry out manager responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and coaching team members; addressing complaints and resolving problems.

experience in a housekeeping department preferred. Must be able to coach,  mentor the housekeeping team. 


Visit our website for all of our amazing perks, view testimontials and more! Boyne Highlands Employment


Job responsibilities but not limited to:

  • Conducts daily morning meeting with team members.
  • Prepares room charts for teams with the daily tasks
  • Establishes standards and procedures for department.
  • Responsible for creating work schedules that effectively meet the needs of forecasted business flow.
  • Periodically inventories, tracks supplies and equipment.
  • In communication with HHI coordinator on supply needs for department and team
  • Makes recommendations for replacement of items.
  • Daily communications with laundry and ordering of linens for your department
  • Walks the property to make inspections for housekeeping and maintenance problems.
  • Reports items needing repair or service to maintenance department and/or owner services.
  • Inspects Guest rooms, corridors, elevators, stairwells and other public spaces of property to evaluate physical condition and ensure all standards are met.
  • Ensures through inspection of all suites for cleanliness and consistent placement of items.
  • Resolve and take appropriate action on any serious guest complaint or problem to ensure good guest relations.
  • Respond personally, or by phone, to in-house, departed or potential guests as necessary.
  • Ensures all required reports are prepared completely and on time to develop a more informative database for improved management decision-making and critical evaluation of work activities.
  • Perform all accountabilities in a timely and efficient manner, following established company policy.
  • Remains consistently alert for newer methods, techniques, equipment, and material that will improve the efficiency and quality of the department.
  • Maintains a continuing program of education for all Team Members.
  • Maintains team members hours in NAV. 

Supervisory Responsibilities
Interviewing, hiring, and educating Team Members; planning, assigning and directing work; appraising performance, positive reinforcement and counseling Team Members, addressing Guest and Team Member comments with timely, resolution of issues.



Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.


Education and/or Experience                                                       

Associate's degree (A.A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.


Certificates, Licenses, Registrations

Manager must possess a valid driver’s license.


Other Requirements

Knowledge of Database software; Internet software; Spreadsheet software and Word Processing software required.


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