Boyne Resorts

Front Desk Supervisor

Job Locations US-MI-Harbor Springs
Posted Date 5 hours ago(4/14/2021 10:35 AM)
Requisition ID
2021-9367
# of Openings
1
Resort
Boyne Highlands Resort
Position Type
Full-Time Year Round
Season
Year Round
Category
Guest Services
Targeted Job Start Date
4/12/2021

Overview

If you like the idea of working in a beautiful backdrop of the mountain, golfing/skiing for free, and working in a super fun environment, Boyne Highlands is the perfect place to work! We're looking for people that will ensure every guest leaves with a smile on their face.

As a full-time Front Desk Supervisor, you will handle answering phones, checking guests in and out of their rooms, and answering questions about the resort. You will also be responsible for coordinating front office activities for the resort as well as resolving any issues guests may have, working on reservations/room assignment activities, and other unusual requests/inquiries. This position is fast-paced where no two days will be exactly alike.

 

Main Lodge Main Entrance Summer

Visit our website for all of our amazing perks, view testimontials and more! Boyne Highlands Employment

Responsibilities

The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.

  • Monitor team members and observe performances to ensure adherence to resort standards and established operating procedures.
  •  Oversee and participate in the prompt and courteous check-in and check-out of guests. 
  •  Answer questions or problems about guest suite accommodations and rates; meet with individual guests and convention representatives to aid in planning.
  •  Oversee cash/credit functions through close supervision. 
  •  Train and ensure all team members meet expectations and provide excellent guest service.
  •  Resolve and take appropriate action on any Owner/Guest complaint or problem.
  •  Determine the number of arrivals due to check-in, the percent of occupancy expected for the day, and anticipate any problems.

Qualifications

This position may be for you if:  

  •  You like providing outstanding customer/guest service, meeting new people, as well as reconnecting with familiar guests who return year after year. You get a kick out of exceeding a person’s expectations. 
  •  You enjoy the details. You take pride in the accuracy and quality of your work. You stay focused and let nothing slip through the cracks. 
  •  You are approachable and hospitable. You communicate in a clear and friendly manner. You always remain calm even in difficult or frantic situations. 
  •  You want to be part of a close-knit team. You have an interest in not only serving guests with excellence, you know the value of looking out for the best interests of your fellow team members, and can help maintain a fun work environment.
  •  You are flexible and understand the demands of exceeding guest needs and can work nights, weekends, and holidays when needed.
  •  You achieved a high school diploma or equivalent, are comfortable handling payment transactions, and have basic computer skills.
  •  You have a minimum of 1-year front desk or guest service experience. Previous experience supervising others is preferred. 

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